Star Ford Lincoln

Awesome!! My purchase experience was great!! Salesperson was Harry, he was fantastic!! And, Kash did all the paperwork and he was stellar!! I am going back to g My purchase experience was great!! Salesperson was Harry, he was fantastic!! And, Kash did all the paperwork and he was stellar!! I am going back to get a second car, too!! More

Star Ford Service Eddie Gonzales is great! He goes above and beyond to take care of my car and make sure that everything is handled. I appreciate his excellent customer Eddie Gonzales is great! He goes above and beyond to take care of my car and make sure that everything is handled. I appreciate his excellent customer service. More

Yes n no Got the car fixed although it wasn’t ready when promised, had to return following day. Also was told I needed a $600 brake adjustment which turned out Got the car fixed although it wasn’t ready when promised, had to return following day. Also was told I needed a $600 brake adjustment which turned out to be an issue w another car. Oy. More

Incompetent Service Center This is going to be a bad review to the extent that I have already traded in my fully loaded 2016 Lincoln MKZ Hybrid this past weekend on another luxu This is going to be a bad review to the extent that I have already traded in my fully loaded 2016 Lincoln MKZ Hybrid this past weekend on another luxury brand! While the MKZ Hybrid is a great car in itself Lincoln definitely has issues catering to their upscale customer experience that the other luxury brands do not. Unfortunately when it’s time for service for a Lincoln you have to take it to the Ford/Lincoln dealer where they aren’t capable of giving the kind of service and experience to a luxury car owner. This last trip to the dealer took them almost 3 1/2 weeks to get my car back to me for a variety of screw ups. The first time I brought the car in was for a broken seat so I got the oil changed at the same time and the next day they said come in your car is fixed. Of course they never touched the seat and had to bring out a tech who said he knew what part needed to be ordered which took another week to get and I had to bring the car back then. So now onto the 3/12 weeks of nonsense next, supposedly the part that came in the first time was not all they needed they had to order another part. Then a week goes by and that part came in broken I believe it was. Then they reordered another week goes by and supposedly they got the wrong part. In the meantime I get no calls from Seta their one and only Lincoln service advisor because apparently she is so busy to keep her clients informed on what is going on with their cars. Seriously I am expecting to get the car back maybe the next day after the parts come in and then days go by and nothing. I have to call or email to get status and of course we apologize for the inconvenience and I stay in their loaner car which is their only saving grace! So onto the last week when I call days after the part was supposed to be in she tells me the part they need is on backorder!! Wow so I ask her how long will it take to get it and Seta says parts dept has no idea, this was on a Wednesday and then only 2 days later I get the email my car is fixed. Wow I am shocked because only 2 days before the part was on backorder with no one having any ideas when the part was coming in..right! Personally I think they jury rigged the part because the seat still has a part on the side that makes a new noise that was never there before. Also all 3 times that my car was in for service over the last year it always took them one week to fix each item seriously! I have owned many different brands and this by far is the most incompetent service department I have ever been to period! Good luck if you have even a Ford to service their but if you have a Lincoln most definitely take it somewhere else if you can! More

Randy is the best . Totally squeezed me in to a busy day and got my car taken care of basically in my lunch break. Was super impressed. Any time I need help, I'm gon . Totally squeezed me in to a busy day and got my car taken care of basically in my lunch break. Was super impressed. Any time I need help, I'm gonna go see Randy. More

my car was in for a recall my car was not drivable so it was carried in by AAA. my service advisor was Eddie Gonzalez. he was very professional. I thought I would have to leave my car was not drivable so it was carried in by AAA. my service advisor was Eddie Gonzalez. he was very professional. I thought I would have to leave my car and get a rental as it was 2:00PM. he told me the car would be ready I two hours. Sure enough at 4:00pm my car was done and I was on my way. I could not have been happier with my experience. More

Great experience Service was outstanding. Having my car serviced could not have been easier. So accommodating in every way. Car was picked up and delivered when promi Service was outstanding. Having my car serviced could not have been easier. So accommodating in every way. Car was picked up and delivered when promised and .was a great representative of Star Licoln More

Very smooth. The check in was easy, the staff was courteous, the work was efficient. The i-Phone contacts were very helpful in knowing when to return for pick-up. The check in was easy, the staff was courteous, the work was efficient. The i-Phone contacts were very helpful in knowing when to return for pick-up. More

I like yours service I’m gonna visit again for service 🌟🌟🌟🌟🌟 good location and easy method I’m recommending another’s people’s Thank you so much appreciated your attention so thank you so much again 🌟🌟🌟🌟🌟 good location and easy method I’m recommending another’s people’s Thank you so much appreciated your attention so thank you so much again More

Great customer service I always get the best customer service at star Ford Lincoln I would not take my car anywhere else.everyone is very polite and professional. I always get the best customer service at star Ford Lincoln I would not take my car anywhere else.everyone is very polite and professional. More