Star Ford Lincoln

Star Ford, the name is well-deserved This was probably one of my best car buying experiences ever. Leo was very knowledgeable and provided excellent service. I received a great deal and This was probably one of my best car buying experiences ever. Leo was very knowledgeable and provided excellent service. I received a great deal and the negotiations went smoothly and easily. When originally initiating my car search I mentioned over the phone to Leo the exact car I was looking for. He was very diligent and professional in following up with me until that specific car arrived at Star Ford. I look forward to dealing with Leo and Star Ford in the future when looking for my next vehicle. More

Friendly and helpful team I always get the best customer service as well as best car service. Seta is always there to get me in and out as fast as possible. I always get the best customer service as well as best car service. Seta is always there to get me in and out as fast as possible. More

Great experience every time! I bought a Ford Edge in 2015 at Star Ford Lincoln. They were extremely helpful and friendly and made the whole thing super easy. I had my Edge for 4 I bought a Ford Edge in 2015 at Star Ford Lincoln. They were extremely helpful and friendly and made the whole thing super easy. I had my Edge for 4 years and always took it back to Star Ford for its maintenance. I did this because the service was outstanding & always so friendly. In Dec 2018 I returned to Star Ford to upgrade into a New Ford Explorer & I was not disappointed with the continued awesome service!!! This is a great dealership with really great staff that care about their customers!! I will continue to bring my business here & am happy to recommend Star Ford to my friends & family!! More

This was a pleasant experience . I am happy with the contract and the staff that assisted me from the seller to the financier because they were very nice, "sasha" in particular I am happy with the contract and the staff that assisted me from the seller to the financier because they were very nice, "sasha" in particular More

Good enough + What I appreciated most is that, as it turned out, I was offered a Lyft not only home but back to the dealership. What made my choice of Star Ford for What I appreciated most is that, as it turned out, I was offered a Lyft not only home but back to the dealership. What made my choice of Star Ford for my car service #1 in years prior was not necessarily the high OEM pricing, it was the shuttle that allowed me, as a single individual to get my car serviced in a way that didn't make it a hassle for me. Since the policy has changed, offering me the ride to and from home was very appreciated. (Customer Service) However, my report card showed ALL GREEN marks without specificity on my tires in particular. The report card in general made it look like my 145K vehicle was in the same shape as if I'd just had every service done. Now I've done a couple things but I now my tires will need replacing soon. Because the report card was done without specificity, I felt in the end that, "wow! I hope they actually changed my oil!" which was the additional service I needed aside from the air bag recall repair. It's been my experience in the past that although I just got an oil change, my fluids were not topped off and days after service I had no window washer fluid. I haven't yet checked my window washer fluid but just having the sense that it wasn't taken care of makes me wonder why all the 21 points are listed and charged for to the customer yet not necessarily addressed. I pay for detail, I need to receive detail on the status of all systems on my vehicle. Otherwise I would go somewhere for a $25 oil change. I need to monitor my vehicle, especially at this age - whether or not I choose to get a service that day or not. It was a holiday and my guess is that no one wanted to be backed up in case a customer said, "eh, can we do this today?" I'd appreciate some follow-up on this. I've been a customer with this vehicle since I bought it in 2005. More

Excellent Quality Service Every single time I have come in for car service, the Lincoln representative, Seta Alexanian always greets me right away and provides me with excellen Every single time I have come in for car service, the Lincoln representative, Seta Alexanian always greets me right away and provides me with excellent customer service. She is always taking care of the details for me when I need to wait. She will go out of her way to get to know me and better yet, she remembers me. Thanks to her, my experience in getting my car service is always an exceptional one. Thank you Star Ford Lincoln for your employee Seta who makes a huge difference when I go in for car service. Gratefully, Ivania More

Fair and Honest Sasha was great to work with. this has been my third car from star ford and everytime everyone has been professional, helpful and upfront about things Sasha was great to work with. this has been my third car from star ford and everytime everyone has been professional, helpful and upfront about things. More

Regular service at Star I always look forward to my regular service at Star Ford. The staff are great. The mechanic will come out and chat with me. I brink donuts or candy on I always look forward to my regular service at Star Ford. The staff are great. The mechanic will come out and chat with me. I brink donuts or candy once or twice a year for the staff. Charlie was my favorite service rep before he retired. With this visit, I tried to make an appointment on line right after Thanksgiving, but the website wouldn't let me save the appointment. I arrived figuring it would just take longer, no big deal. I met a new service rep; the check in went well. It must have been my miscommunication or not listening correctly, but after that I was not as happy with the service as I usually am. Thinking I'm going in for "The Works" and brakes, I end up a $700 plus bill for my 2015 Flex and I'm stunned. In addition, I'm not even sure what the service rep is saying. I'm trying to explain it to my husband but I'm told it's going to be on the bill so we can review it (there ended up being one sentence). Four hours later I drive home not sure what just happened. The service rep doesn't review the bill with me. I pay and leave stunned. My husband calls service when I get home to ask for an explanation of the bill. A week later I find out the windshield wiper fluid is empty. I fill it up. When I try and use it a week later, it still doesn't work. My husband trouble shoots and finds out the line to the sprays are disconnected. More

Excellent and you got me as a returning customer Leo was an excellent sales person. He was very knowledgeable about the car and the rebate program. If possible I would like to have him as a personal Leo was an excellent sales person. He was very knowledgeable about the car and the rebate program. If possible I would like to have him as a personal friend. it’s your people that will shine your dealership. In my opinion he is an asset to your dealership. Great job in hiring him. More

Friendly & prompt My car broke down the night before New Year’s Eve. I was afraid I would be without my vehicle over the holiday. I had it towed to Star & left the key My car broke down the night before New Year’s Eve. I was afraid I would be without my vehicle over the holiday. I had it towed to Star & left the key in the night drop. I texted with their service folks that same night to let them know what the problem was. The next day I got the call that they had the part & it would be done that day - New Year’s Eve! It was. I’m grateful for their help & promptness. More