Star Ford Lincoln

Very helpful I walked in with a challenging credit score and didnt have very much hope of getting a used car. I test drove a 2010 Fusion because that is what I tho I walked in with a challenging credit score and didnt have very much hope of getting a used car. I test drove a 2010 Fusion because that is what I thought my credit would hold. Leonardo then showed me a newer car. A 2015 Fusion that I could possibly get approved for. The dealership did get me approved for 2015 and I couldn't believe it. I'm so happy to get a beautiful car with low miles. This dealership is awesome they listen to you and they help you to get what you want. I will recommend my friends and family to Star Ford Lincoln and ask for Leonardo. More

Compared to other dealerships, this has been the best! This was my first experience with this dealership. Kevin McGlinchey was my service agent - he was down-to-earth, kind and communicative. I appreciated This was my first experience with this dealership. Kevin McGlinchey was my service agent - he was down-to-earth, kind and communicative. I appreciated the warmth of the office, and playfulness between the agents. I had some things fixed while in for 2 recalls on my Lincoln. The repairs were more expensive than originally expected, and some confusion in how much time it would take - but overall, I'm happy to get things done. I wasn't happy about the scary recall - I had checked the vin# 1.5 years ago for a passenger airbag that releases shrapnel, and was informed that my lot wasn't included. And checking again after all this time, finding out I was in a dangerous car that has injured and killed many others was unsettling. Manny was the first person I talked with over the phone, and he kept his word and called back when he said, and was able to allow 48 hours of car rental once the part was in. I didn't like having no option for a rental car during the wait time, once I've learned I'm driving in a dangerous car. This was the main concern for me - - and I'm not sure who is accountable for those decisions. You would think that the liability issues along with concern for the wellbeing of the drivers would be a priority to keep the reputation of the Lincoln and Ford name. I know the faulty airbag was sold to many car companies - - However, we are a Ford/Lincoln family due to their strong ethics and responsibility for handling their situations with care. It felt like this recall was not done with care. There was misinformation and a lack of providing options for those owners who are driving unsafe cars. And again - I'm overall happy with the experience due to the kind genuineness and humanity of Kevin and those around that helped me. And the decisions made appeared to be the limit set by the executives, so it didn't seem to be their fault as they were following protocol. More

My service representative was the best I’ve ever worked with Hands down, best experience with car maintenance I’ve ever had. My service representative was the best I’ve ever worked with! I look forward to my ret Hands down, best experience with car maintenance I’ve ever had. My service representative was the best I’ve ever worked with! I look forward to my return. Thank you. More

First time leasing This was my first time leasing a car. Everyone was very friendly and helpful. I would recommend Star Ford to anyone looking to lease or get a new car This was my first time leasing a car. Everyone was very friendly and helpful. I would recommend Star Ford to anyone looking to lease or get a new car More

Excellent car purchasing experience. This place was like a time warp. Experienced, knowledgeable staff like the old days with state of the art technology. Best experience I’ve ever had This place was like a time warp. Experienced, knowledgeable staff like the old days with state of the art technology. Best experience I’ve ever had More

Ask for Sasha Kakuev @ Star Ford Lincoln! Purchased a 2016 Lincoln MKX and Sasha was incredibly helpful and a pleasure to work with! He made the purchase process quick & easy; highly recommen Purchased a 2016 Lincoln MKX and Sasha was incredibly helpful and a pleasure to work with! He made the purchase process quick & easy; highly recommend! More

Terrible Service I made an appointment for a service and repair. I was given a time, but I showed up at that time and ended up standing in the sun by my car waiting f I made an appointment for a service and repair. I was given a time, but I showed up at that time and ended up standing in the sun by my car waiting for an adviser. People that showed up after me without an appointment were helped before I was (they said this was fleet service, but it was just a guy in a mustang). I was then told they may not be able to do the repair and only the service. I was not happy. I was asked if I could leave my car overnight, and I explained that I was on call the next day and could not, but to no avail. Luckily I ended up not needing the repair. Also they didn't clean the car. Everywhere I have been, a cleaning is part of the basic service. Basically, I spent 40 minutes waiting to just get in for my appointment and ended up with a very basic service. Not sure why I can't show up and walk inside instead of standing by my car. Very lame and poor service. Some of us have things to do besides waiting for service. Maybe I should have worn my scrubs and pager (like the guy in the mustang) for them to take my time seriously?? This was my one day off during the week. More

Fantastic The service was super great - they went the extra mile and gave me what I needed. Nice lounge to wait in also - no complaints from me The service was super great - they went the extra mile and gave me what I needed. Nice lounge to wait in also - no complaints from me More

Lincoln MKX service Star Lincoln service adviser Seta goes out of her way to make sure the customer is happy. I have had a great experience each time I have had my car se Star Lincoln service adviser Seta goes out of her way to make sure the customer is happy. I have had a great experience each time I have had my car serviced. More

Professional and courteous Walked in for an oil change was greeted by Seta She was very courteous and punctual with vehicle time in and out and courteous Walked in for an oil change was greeted by Seta She was very courteous and punctual with vehicle time in and out More