Star Ford Lincoln

Friendly and helpful sales John our sales rep was helpful, friendly and not over-bearing. He worked patiently through buying process. Finance dept was very accommodating and hel John our sales rep was helpful, friendly and not over-bearing. He worked patiently through buying process. Finance dept was very accommodating and helpful as well. More

Uncommunicative and Poor Time Management My car was brought in due to a transmission failure that was covered under warranty. Over the course of the two weeks that the car was in the shop, Ke My car was brought in due to a transmission failure that was covered under warranty. Over the course of the two weeks that the car was in the shop, Kevin never reached out to update me on timing (I had to call in over and over to get any updates, sometimes from his coworkers), made large claims that he never followed up on ("I'll ask my manager about getting you a rental car." Never happened.), and ultimately told me the wrong time to pick up my car...three times! When I finally went to pick up my car after being guaranteed it would be ready, low and behold, it wasn't and Kevin had taken the day off. Just completely unprofessional. More

Friendly Service Michael from Star Ford Lincoln was friendly and brought up some good service insights during my walk-in maintenance visit. He’s a good example of the Michael from Star Ford Lincoln was friendly and brought up some good service insights during my walk-in maintenance visit. He’s a good example of the type of people the service team at Star Ford Lincoln has, which keeps me coming back. More

1st rate service Our sales person Sasha was awesome. He made buying a car a simple and painless experience. Kash in the finance department was also a pleasure to work Our sales person Sasha was awesome. He made buying a car a simple and painless experience. Kash in the finance department was also a pleasure to work with. He was very detailed, quick and efficient. This is the 3rd car I have purchased from Star Ford because of your service advisor Eddie Gonzalez recommendation.,I will continue to do business with this dealership. More

Great Service, Perfect Size SUV First time Ford Customer here, I would like to thank my car sales rep Sasha for helping me to choose the perfect car. I received an awesome service fr First time Ford Customer here, I would like to thank my car sales rep Sasha for helping me to choose the perfect car. I received an awesome service from the moment I contacted Ford of Glendale. Sasha is respectful, patient, professional and very knowledgeable. He listened to what I needed and I never felt pressured. I hope that Ford knows that Sasha is a gem. I recommend other ladies specially to ask for his assistance. I ended up leasing an ecosport SUV and have been driving it for two weeks now. I’m petite and have neck and back issues. Can’t tell you enough how comfortable this car is, and I am so thankful that Ford has considered building this compact SUV. As for the dealership itself, the environment is professional and very classy. Something I care for. And the negotiations went very fast and smooth. Sasha was instrumental to get me a good deal. He knows his Customers and didn’t waste my time. I really appreciated the professionalism I experienced here. More

John Sison John was probably the reason I bought my car. He was great. Was attentive to all of my needs. Did not treat me as a empty headed female. Would recom John was probably the reason I bought my car. He was great. Was attentive to all of my needs. Did not treat me as a empty headed female. Would recommend my friends to him, when buying a car. More

Problem Solved There was a clunking noise in the rear of our 2016 Ford Explorer. Several mechanics had looked at the issue and could not find the source of the nois There was a clunking noise in the rear of our 2016 Ford Explorer. Several mechanics had looked at the issue and could not find the source of the noise. I made an appointment which was honored, they took the car and 1 hour later phoned to let me know they had found it problem and could fix it for a very reasonable price. What's not to like. The greeter lady was very nice and Donovan Ictue was fast, courteous and helpful. More

Incompetent My car has been having battery issues since day one It has died on my and on 4 occasions I had to get a. Jump start The battery is leaking and has a My car has been having battery issues since day one It has died on my and on 4 occasions I had to get a. Jump start The battery is leaking and has a short however the service manager keeps insisting that there is nothing wrong with the car. He has told me at this point not to bring it to them any more My car is only 2 years old More

Helpful, informative, transparent, honest I was met quickly upon arrival and Andrew knew what I was there for. I was given an estimate that turned out to be accurate (actually, the total was 2 I was met quickly upon arrival and Andrew knew what I was there for. I was given an estimate that turned out to be accurate (actually, the total was 2 cents below the estimate.) I was told an expected timeframe, and that too proved spot on. I felt like Andrew cared about the quality of the work, caring for my car, and making sure I felt satisfied. These are the only folks that I let service my car, even though they are not my closest Ford service center. More

Overall good service. The service from Michael was very professional and curious. My only issue was with the crew that did my recall service, they left the paper strips for The service from Michael was very professional and curious. My only issue was with the crew that did my recall service, they left the paper strips for some type of adhesive work that was needed just thrown in my back seating area. A little sloppy and not indicative of past service I've experienced before. More