Star Ford Lincoln

Great service experience Seta was very helpful in getting my oil changed and also replacing my recalled airbag. The service was done in a timely fashion Thanks guys Seta was very helpful in getting my oil changed and also replacing my recalled airbag. The service was done in a timely fashion Thanks guys More

Passive aggressive treatment First of all I did not buy my car from a ford dealership therefore if I would have just gone there to have my car serviced. I received a postcard fo First of all I did not buy my car from a ford dealership therefore if I would have just gone there to have my car serviced. I received a postcard for a recall ford was having and it said call an 800 number which I did and the guy that answered was amazing. He took care of everything, found the location, made the appointment and even got me a rental for the inconvenience. My schedule changed so I needed to change the appointment for a sooner date. I called and was told that they don’t offer rentals and that what they did provide was a one way Lyft voucher, I then mentioned that I had received a postcard with a rental offer and she said ok when you come in prove it. Then I asked how long it would be she said it would be around half a day. I said ok, thank you. I then call the 800 number and fortunately spoke to the same person that I had spoken to before and he called the dealership spoke to them and assured me not to worry everything is set up. I finally show up to my appointment and as soon as I let the service technician know I’m getting a rental he looks at me with disdain and was appalled then proceeds to tell me that I don’t need a rental and they don’t give out rentals for this type of Service. I then let him know about my earlier conversation with the receptionist and he says she was in the wrong, so I say ok, well that’s not my problem she’s giving out wrong information. Finally he says since I have a case open they approved my rental. The voucher was for $25! You would think that after all that grievance it was going to be for hundreds of dollars! But anyway, I got the rental, and it took me a little over an hour to drive home. It was probably 2.5/3 hours later when the sales guy is calling that my car was ready ... I said sure thank you I’ll be there tomorrow as planned. I seriously do not understand why there was a need to contact me. Then when I show up the next day the service technician could not give me the time or day, he was on the phone, did not Look up at me just had some papers out motioned for me to sign and gave me a piece of paper and said your car will be outside whilst never putting the phone down. I was beside myself. I really don’t understand if ford corporation was being so accommodating why this dealership was the complete opposite. And the funny thing is my change oil light was on the whole time they could have easily made money of me and taken advantage of situation. I will definitely not recommend this place. More

Always have a great experience at Star Ford I have always had a great experience at Star Ford. Eddie has taken care of me for years and always is so helpful. The crew and staff have always been I have always had a great experience at Star Ford. Eddie has taken care of me for years and always is so helpful. The crew and staff have always been pleasant and helpful also. More

Helpful staff I was greeted with a friendly staff immediately. I was taken to Angela Chavez and was greeted with a friendly hello. She immediately saw to my needs I was greeted with a friendly staff immediately. I was taken to Angela Chavez and was greeted with a friendly hello. She immediately saw to my needs. I ended up leasing a car from her and would definitely use her again in the future. More

EXCELLENT SERVICE!!! So many nice things to say about Manny and his team.... First, I arrived very late for my appointment, and I was expecting not to be able to get So many nice things to say about Manny and his team.... First, I arrived very late for my appointment, and I was expecting not to be able to get service the same day.... I was greeted by Randy, with a smiling face and he was so very helpful!!! I was reassured that everything was fine, and they were able to get me in and out in under 2 hours, after a super stressful morning, and i was starving and in a bad mood, so this totally brightened my day immediately. Secondly, I should remark, I thought that I was due for a 50K maintenance, well shockingly, they could've just taken advantage, but "RANDY" took the time to really show me the screen with all of my information, really broke it down for me about age of car verses mileage and sometimes it goes by miles, sometimes it goes by age, he really spent the extra 3-5 mins to explain to me that I didn't need the extra maintenance this week, but because I drive A LOT! I should come next month. "MANNY" the service manager was walking by, came over and said hello, asked me if there was anything more the service team could do for me, and it was the most superior treatment compared to the mechanic shop I have been to 100 times with my last vehicle. He walked me to the waiting area where there was a coffee machine and I was able to plug in at the counter area and get some work done, it was great, seriously all great. I can highly recommend customer service gentleman Randy, and if you run into Any problems, ask to speak to Manny, the sales manager, he really helped me out when I first bought my used car there with a warranty, he was more than fair, and they really took exceptional care of my vehicle and actually "cared" about me as a client. Thanks Guys!!! More

Water pump issue I'm on my 3rd Ford. 1st was a '93 Thunderbird (125k+ miles) and 2nd is a '95 Explorer (208k+ miles and still running) so needless to say I've have a g I'm on my 3rd Ford. 1st was a '93 Thunderbird (125k+ miles) and 2nd is a '95 Explorer (208k+ miles and still running) so needless to say I've have a good experience with Ford. My 3rd is a 2013 Taurus. I've had numerous issues with this Taurus which has causes frustration and disappointment in the brand. I've actually lost confidence in Ford dealing with this Taurus and another dealership. THEN I bought my car to Star on a wing and a prayer for better service and knowledge. Needless to say Kevin McGlinchey went above and beyond!! He is the BEST service advisor I've ever dealt with and has brought my confidence back in the brand. I will bring my Taurus back to Star for service just because of Kevin!! More

Great initial service slow to finish Service was great however, I had to wait an extra 30 minutes after i was told my car was done because the porter didn't do his job... instead of plac Service was great however, I had to wait an extra 30 minutes after i was told my car was done because the porter didn't do his job... instead of placing the pick up ticket on a sta d you should hand it to someone personally to ensure promptness More

Good service Very good service very helpful. Would recomdn people to go there they fixed everything on my car told me what was wrong with it and ever body was nice Very good service very helpful. Would recomdn people to go there they fixed everything on my car told me what was wrong with it and ever body was nice very clean evermont woukd let everybody kniw aboit the place More

Excellent service Every time I go to Star Ford I feel like they really care. Excellent service, personnel are great and quick service. I have been going there since I b Every time I go to Star Ford I feel like they really care. Excellent service, personnel are great and quick service. I have been going there since I bought my 1st new car in 1994. I would recommend them to everyone. More

Time for an Oil Change Time for an oil change for my Ford CMax Hybrid. I was able to call and schedule an appointment for Saturday AM. Dropped the car off without issue. Lov Time for an oil change for my Ford CMax Hybrid. I was able to call and schedule an appointment for Saturday AM. Dropped the car off without issue. Love that during an oil change they do a full car inspection and give you a "report card" on what they find. There was no upselling for random services the car isn't in need of. All the Service people were very nice and answered any questions I had. The service itself was quick. Thank you Star Ford! This is why I keep coming back. More