Star Ford Lincoln

very accommodating There was confusion over my bill and the staff was very understanding and accommodating! We were able to come up with a solution together to my issue. There was confusion over my bill and the staff was very understanding and accommodating! We were able to come up with a solution together to my issue. More

Excellent Everything was great from customer services to auto service. Would highly recommend this Ford dealership. Ask for Randy is the best. No retreats guar Everything was great from customer services to auto service. Would highly recommend this Ford dealership. Ask for Randy is the best. No retreats guaranteed. Promise More

Awesome customer-centric experience..! Thank you Seta! From the time I made the call to schedule server, to the drop off, repair and finally the pickup process, I was well-informed and taken care of. Seta From the time I made the call to schedule server, to the drop off, repair and finally the pickup process, I was well-informed and taken care of. Seta had great customer service and literally hustled every step of the process to make it very efficient for me. I prefer to perform most of my own maintenance and dropping off the car for service is generally a poor experience for me; this was not the case at Star with Seta helping me out. I received an accurate quote, has access to talk with the mechanic, received timely updates via text and a prompt turn around once the work was complete. The complimentary LIFT to the office when I dropped off helped to make the entire process as stress free as possible. The dealership is very clean, well run and ultimately a pleasure to deal with. Thank you for getting me taken care of so quickly... More

Very confused customer Hi, I have regularly come to you guys over the past year and have had a generally positive experience with your team. Last oil change I was told by yo Hi, I have regularly come to you guys over the past year and have had a generally positive experience with your team. Last oil change I was told by your customer service representative that I would be to have my brake fluids changed within the next service or so. He quoted me around $300 and I told him I would most likely do it the next time I came in. This time I came in and the cs rep mentioned nothing about the brake fluids needing changing but then gave me a list of over $800 worth of services she recommended. When I got my car report it said that my brake fluids were completely green-- it wasn't even yellow like the report said last time I came in. This is contradictory information and as a customer I don't know if I can trust your business. I called yesterday to speak with a manager because I would like to understand what happened and why your recommendations and the report are not consistent. I was put on hold for 10 minutes and then asked for my name and number to be called back. I have not been called back yet. I will not return to your business until someone calls me back. More

Excellent service center The service center looks world class. The folks at the service desks know what they're doing, are direct, friendly and feel trustworthy. The costs are The service center looks world class. The folks at the service desks know what they're doing, are direct, friendly and feel trustworthy. The costs are very reasonable, less than I expected having had my previous car serviced at another dealership. It feels great bringing my truck here for service. More

Great people Love my new car. The whole staff was great, especially John and Bryan and Kash who was very helpful. This was my first time buying a car from Star For Love my new car. The whole staff was great, especially John and Bryan and Kash who was very helpful. This was my first time buying a car from Star Ford Lincoln,they made it relatively painless. More

Seta scores again I got a couple of my Lincoln MKX's teeny little issues taken care of under warranty, and Seta, as usual, was a pleasure to work with. I got a couple of my Lincoln MKX's teeny little issues taken care of under warranty, and Seta, as usual, was a pleasure to work with. More

Always Great to work with Nick White We have been buying cars from Nick White since 1998. And trust no one else when buying are cars. He always gives us the best prices and geat service We have been buying cars from Nick White since 1998. And trust no one else when buying are cars. He always gives us the best prices and geat service. More

With my new tires, I was able to escape the fuzz Before going to star ford, I never had good enough traction to escape the law. Thanks to Star Ford and my new Michelins, the 5-0 had no chance of catc Before going to star ford, I never had good enough traction to escape the law. Thanks to Star Ford and my new Michelins, the 5-0 had no chance of catching me! More

Horrendous On June 26, 2019, I went in for an oil change and to get my breaks changed on a vehicle that’s is only 3 months in use. My appointment was at 7:30am, On June 26, 2019, I went in for an oil change and to get my breaks changed on a vehicle that’s is only 3 months in use. My appointment was at 7:30am, I was told I would get a call when the vehicle was ready because the car would need to go to a different department. It was 2pm and I had not heard back yet so I decided to call to get an update. I was then informed that the vehicle had been ready. Excuse me, so why did I get a call to inform me of that my vehicle was ready. I didn’t say anything and just picked up my vehicle. The next day (June 21), I hear the break still squeaking. I called and was told that Kevin from the service department was on the line and would I get a call back. I called two hours later after I didn’t get a call back and spoke to Giselle from the service department and she informed Kevin is yet again on the phone. I explained the situation to her and she asked me to bring the car in again, mind you I had to get a day off to bring in the vehicle. at this point, I am frustrated because I asked for the day off work had to pay for two Lyfts and the car was not fixed which was the reason I brought it in the first place. Instead of assisting me, she was completely rude and hung up on me. I have been a customer at STAR Ford because of their great service from great former employee Donavin Etu, who unfortunately is not there. Today, June 22, 2019, I am trying to call again and been on hold for Kevin for more than 10 mins and I will continue to wait until I get the service that I need. If not, I will personally go speak to a manager on Monday (when Giselle said he would return). More