Star Ford Lincoln

StarFord too busy to care. I came in to a recall air bag, Andrew did the paper, I asked him if he can repair a broken air vent. Without even looking up to make eye contact he s I came in to a recall air bag, Andrew did the paper, I asked him if he can repair a broken air vent. Without even looking up to make eye contact he said it’s going to cost too much. Asked about a gas pedal lurching, he said there is a $100 Diagnotics fee. Maybe he was busy that morning but should that be my decision? I gave up, I tried many time to go to you instead of Galpin (too far), but customer service is lacking. Thanks! More

Efficient, pleasant, no hassle Seta was knowledgeable and took care of emergent problem with little fuss. This is what will encourage me to buy a Ford product in the future. The ca Seta was knowledgeable and took care of emergent problem with little fuss. This is what will encourage me to buy a Ford product in the future. The cars must be competitive but service makes the difference. More

Amazing!! Great experience! Superb service, it's always a pleasure to have your vehicle serviced at Star Ford Lincoln My vehicle runs better than ever, SUPER Great experience! Superb service, it's always a pleasure to have your vehicle serviced at Star Ford Lincoln My vehicle runs better than ever, SUPERB More

CRASHED TRUCK AND DIDN'T FIX PROBLEM AFTER 30 DAYS THIS DEALERSHIP HAS SERVICE WRITERS THAT LIE ABOUT ITEMS BEING FIXED OR SAYING THEY CALLED YOU TO SAY YOUR VEHICLE IS FINISHED WHEN THEY NEVER DID. T THIS DEALERSHIP HAS SERVICE WRITERS THAT LIE ABOUT ITEMS BEING FIXED OR SAYING THEY CALLED YOU TO SAY YOUR VEHICLE IS FINISHED WHEN THEY NEVER DID. TRUCK HAS BEEN IN FOR WARRANTY REPAIR FOR 30 DAYS AND IT'S WORSE NOW. THEY KEEP BLAMING THE FORD ENGINEERS SAYING THAT THEY DON'T KNOW WHAT TO DO TO FIXED THE SAFETY FEATURES LEAVING THIS TRUCK UNSAFE TO DRIVE. More

Unnecessary Waste of Time I had to take my car in to get the passenger airbag replaced because of a recall. I got my recall notice about a year ago informing me that my car was I had to take my car in to get the passenger airbag replaced because of a recall. I got my recall notice about a year ago informing me that my car was unsafe to drive and that the airbag may cause death or injury. I immediately called Star Lincoln Ford and they informed me that they did not have the airbags in stock and that it would take a long time for them to get them in stock. So I waited and waited. Finally, a few weeks ago, I was able to make an appointment. My service consultant was very nice to deal with. However, when I picked up my car, the onboard Sync system no longer worked. I had to go back to the dealership and the tech had to take the car to the back to fix the Sync system. I was very busy that day and it was stressful to wait for 30 minutes longer than I expected. Also, my car has automatic lights and I usually don’t worry about making sure my lights are off when I turn off my engine. For some reason, my lights had been switched into the parking light mode and I did not notice when I got out of the car (there was daylight still). The next morning my battery was dead and I was late to work since I had to spend time finding a neighbor to jump start my car. Overall, this experience took way too much of my time for something that was Ford’s fault in the first place. I won’t be buying a Ford again!! More

Sub par Came in with a scheduled appointment for a maintenance car service. When a service rep came to help. He took my info then said that my service rep wou Came in with a scheduled appointment for a maintenance car service. When a service rep came to help. He took my info then said that my service rep would come in shortly. Shortly was like 8-10min. Who then came ans asked for all my info again. Went on my merry way to wait in the lounge. He said estimated time two hours because of a recall. After two hours I havnt heard anything and so I preceded to text him and ask how much longer? 30 min later finally replied it was finished. When I went to get my car He gave me the receipt but no report. Most service reps talk about your report and keep you up dated if something needs attention. I assumed that because he had nothing to say my car is good. then showed me to the cashier and left. Didn’t even hand me my keys or anything on where my car was. I got an email later with the report and it had marked that I needed some immediate attention for brake and transmission fluid. Why didn’t he talk to me about that or why they gave my car that mark? Everyone was nice and courteous but service fell very short More

Good Experience Easy and painless. Nice clean facility. Very friendly and attentive staff always asking and making sure everything was OK. Very excited to start this Easy and painless. Nice clean facility. Very friendly and attentive staff always asking and making sure everything was OK. Very excited to start this relationship with Lincoln. More

My experience with Star Lincoln Ford Paul Abeyta was my salesman. A more polite, friendly, and helpful salesman, I have never experienced. I expected him to pressure me, to tell me I had Paul Abeyta was my salesman. A more polite, friendly, and helpful salesman, I have never experienced. I expected him to pressure me, to tell me I had to buy this car, NOW, but it never happened. He was always low key, but ready to help, and interested in me. He was always interesteED, but not interestING. Thank you Paul, for helping me buy my dream car. More

Amazing experience I recommend Star Ford Lincoln to anyone looking to buy Mustang. Great customer service from beginning to end. Harry was very informative and helped us I recommend Star Ford Lincoln to anyone looking to buy Mustang. Great customer service from beginning to end. Harry was very informative and helped us through with the sale and made sure it went smooth. Thanks again Harry. More

Outstanding service Seta and the whole service team at Star set the bar very high. Seta's attention to detail just blows me away and makes me feel like I am the only cust Seta and the whole service team at Star set the bar very high. Seta's attention to detail just blows me away and makes me feel like I am the only customer she has. Star's service and especially Seta are simply the best I have ever seen in the automobile business. Great job! More