Star Ford Lincoln

Poor Communication. The Worst customer service in 12 years. I am compelled to write a letter to the manager soon. Bad communication skills from advisor Kevin McGlinche The Worst customer service in 12 years. I am compelled to write a letter to the manager soon. Bad communication skills from advisor Kevin McGlinchey. More

F150 first check up Very friendly personnel, the service women send me the results to my e-mail that way I can start a file on my truck, very nice !! Very friendly personnel, the service women send me the results to my e-mail that way I can start a file on my truck, very nice !! More

Star Ford Lincoln - AMAZING I did not have an appointment but the Manager - Manny Arguello made the process seamless. He also was very professional and informed me when the vehic I did not have an appointment but the Manager - Manny Arguello made the process seamless. He also was very professional and informed me when the vehicle was done being serviced and gave a concise assessment on what was done with the vehicle. Great job! More

Scheduled maintenance My last visit was much worse than this time with diff service rep. The last time I was left waiting for hours when job was completed and charged much My last visit was much worse than this time with diff service rep. The last time I was left waiting for hours when job was completed and charged much more than other visits . Also had an incident with my drivers side door getting pushed down so when I open door it hits the body of vehicle . I called the dealership back but was told it wasn’t their fault . Now I was told I can go to ford body shop for repair but I shouldn’t have to pay for repair since it was done under their care when getting serviced . More

Disappointing Visit--Lack of Communication I had a really bad experience at Start Ford Lincoln. I even wrote the manager a couple of days ago to voice my concern and never got a response. I u I had a really bad experience at Start Ford Lincoln. I even wrote the manager a couple of days ago to voice my concern and never got a response. I used to love bringing my car here, and after my last visit I think I will need to have my repairs done somewhere else. The following is the letter I write. I get the feeling that no one will every get back to me, so I might as well copy and paste it here: July 14, 2019 Dear Mr. _____ I am writing to tell you about my disappointment with the service I recently received at Star Ford Lincoln. For the past 4 years I feel I have been a very good customer of your company. I bought my last two cars from your dealership. All car servicing, with the exception of buying new tires has always been handled there. In the past, I have been extremely happy and grateful with the service I have received. This was not the case last week. Previously, in May of this year, I brought in my car because of problems with Bluetooth. I believe Donovan helped me. At the time, he informed me that Ford would have to order a part for the Bluetooth. I picked up my car and a week or two later, as promised, I received a call from Donovan telling me the part had arrived. About two weeks later I brought in my car, on a Saturday, with other problems—a broken belt and a catalytic converter that needed to be replaced. Donovan was not there at the time, but Kevin graciously backtracked on the account and helped me get going on all the work. That day, the car was checked out, and Kevin called me to tell me that the work would have to begin on Monday, as I had brought the car in late on a Saturday afternoon. On Monday, I didn’t get a call from Kevin, so I called at the end of the day and was told by him that they were just waiting on a part for the Bluetooth. On Tuesday I did not get a call, so I called the repair department. During these phone calls, I was put on automatic hold and agent holds for long stretches. Finally, a person on the phone told me, after almost a ten-minute wait, that Kevin is not in, but she was transferring me to Michael. Michael was very nice and gave me an update, telling me the car still wasn’t ready, but Kevin would contact me the following day and give me the most up to date information. On Wednesday and Thursday, I did not receive any calls on the status of my car. After more long holds, only to be told to try Kevin at another time as things were really busy, on Thursday afternoon I finally drove down to the dealership to find out what was going on and get something out of my car. Kevin was there. He told me they were still waiting on a part for the Bluetooth. He was very nice. I told him that I was frustrated that it’s so hard to get through on the phone and no one returns my calls. He apologized, saying that he had been out with a leg injury. I said, “All I ask is that you please keep me updated daily. Not having my car is a big inconvenience in my life.” He told me he would, of course, keep me updated. I did not hear from Kevin on Friday. On Saturday morning, I tried repeatedly to get through on the phone to service, only to be put on hold after hold and sometimes my call was dropped. Finally, I was able to get a message through to Kevin asking him to call me back as soon as possible. After an hour and a half of not hearing from him, on my final phone call, I pressed 0 on the main line to speak with an operator. An actual person answered immediately. I told this person that I wanted to leave a message with Kevin that I am frustrated with my service at Star Ford Glendale and I would be picking up my car as soon as possible. She asked me if I wanted to be transferred over to Kevin, and I said, “I’m done with phone transfers that leave me on interminable holds.” Ten minutes later I got a call from Kevin, saying that they are still working on finding a part for the Bluetooth and problems reaching my insurance company, but the work should be done soon. I told Kevin, “I’m frustrated with the service I received. I just want my car back.” An hour later, I paid for the work done and drove away disappointed and drove away feeling like I was not valued as a customer at your business. I don’t know where to go from here, in terms of where I will go next time I need car and/or service. At this point, what would help as new start would be for the $187 I paid for the belt to be discounted. Sincerely, ____ More

Takes too long to get your car back, minimum 5 days I dropped my car off for an oil leak , I got it back 15 days later, and still leaked. I took back to Star Ford service dept it's for 9 days still not I dropped my car off for an oil leak , I got it back 15 days later, and still leaked. I took back to Star Ford service dept it's for 9 days still not done. More

Oil change This Has to be the best oil change I’ve ever had. The service advisor was great the coffee exceptional and the service is superb. I highly recomm This Has to be the best oil change I’ve ever had. The service advisor was great the coffee exceptional and the service is superb. I highly recommend this dealership to any and all Lincoln and Ford owners. Give it a try tell Mr. Bussjaeger hello . From a car guy. Wolfgang More

Appointments mean nothing I have been to this center three times in 2 weeks. The first was just a check up, so they should have probably caught that the left blinker wasn't wor I have been to this center three times in 2 weeks. The first was just a check up, so they should have probably caught that the left blinker wasn't working. I mentioned it when I dropped off the car. So I had to go back and get that fixed, and they told me it would take half an hour to fix. It took three times that long. Two days later my right blinker broke, so I made an appointment at 12:30 on Saturday. They didn't see me until almost 2, and then called 10 minutes before they closed to say that it was ready. I couldn't get there on time and they were closed Sundays, so I had to get it on a Monday morning before work. I don't blame the service reps at all, but I shouldn't have to go three times in 2 weeks to deal basic maintenance issues, and it would have been nice if my appointment could have been honored. More

Oil change without appointment I came in last second before a long trip. Got me in and out in an hour!! I was SO HAPPY!! Thanks Randy and service center!! I came in last second before a long trip. Got me in and out in an hour!! I was SO HAPPY!! Thanks Randy and service center!! More

Customer Service Happy Thank you! You took my car right away. very much appreciate it. Thank you again. I will definitely be returning to this facility again in Glendale. Thank you! You took my car right away. very much appreciate it. Thank you again. I will definitely be returning to this facility again in Glendale. More