Star Ford Lincoln

Great knowledge of product None better! Great receptive people, clients concerns and view point are at the 1st of their list and thoughts. Yes took care of ALL of our needs & w None better! Great receptive people, clients concerns and view point are at the 1st of their list and thoughts. Yes took care of ALL of our needs & wants. More

One of the worst experiences I have had at a Dealership I have been to a number of Dealerships for service. I’ve leased vehicles from Toyota, Honda, Lexus, GM and Ford. This was one of the worse experiences I have been to a number of Dealerships for service. I’ve leased vehicles from Toyota, Honda, Lexus, GM and Ford. This was one of the worse experiences I have had at any dealership. The service attendant was rude. She promised a diagnosis of the problem in 4-5 hours. It took 2 days just to determine what was wrong with the vehicle. When the vehicle was ready to be picked up she kept me waiting on the phone for 40 minutes so she could get approval for a courtesy ride to the dealership which never occurred. Finally on the third day I refused to deal with the service attendant and worked directly with the Service Manager. This attendant should not be dealing with the public under any circumstances. More

Painless, quick process I can’t thank Seta enough for how she helped me through the process. They gave me a loaner car to drive my 4 kids in and took care of all my cars’ nee I can’t thank Seta enough for how she helped me through the process. They gave me a loaner car to drive my 4 kids in and took care of all my cars’ needs. I had previously taken my car to another Lincoln dealer for an issue with my steering wheel and they didn’t change it and left it as is because it wasn’t a safety issue. Seta made sure to order me a new one that will be installed once it arrives. Thanks so much for making it so quick and painless! More

Service Everybody in Service @ Star Ford is friendly, professional and quick, especially Randy. I always trust them and bring my car and my wife car for serv Everybody in Service @ Star Ford is friendly, professional and quick, especially Randy. I always trust them and bring my car and my wife car for service here More

Richard Very professional. Manny Arguello made me feel welcomed. Manny kept me informed via telephone as to the progress of the service of my vehicle. Great j Very professional. Manny Arguello made me feel welcomed. Manny kept me informed via telephone as to the progress of the service of my vehicle. Great job Manny. More

Info and ending , the leasing of a new car! I am 85 and have been a Ford family all my driving life, many in my family own Ford cars, Star Ford has been very easy to deal with , no hard sell I am 85 and have been a Ford family all my driving life, many in my family own Ford cars, Star Ford has been very easy to deal with , no hard sells , open and willing to comply and in form on all questions ! I would recomend to any who would inquire ! More

Rear toe assembly recall Seta, my service rep, was extremely courteous and helpful. The car was fixed and readied on time. She's a wonderful service manager!! Highly recommend Seta, my service rep, was extremely courteous and helpful. The car was fixed and readied on time. She's a wonderful service manager!! Highly recommended. More

Helpful Randy was very helpful throughout the entire process of trying to figure what was wrong with my car. He’s very knowledgeable about the mechanics of a Randy was very helpful throughout the entire process of trying to figure what was wrong with my car. He’s very knowledgeable about the mechanics of a car. More

Good experience but better communication needed Incredibly busy location, but they were able to accommodate me without an appointment when my "Engine" light came on. My service advisor was filling i Incredibly busy location, but they were able to accommodate me without an appointment when my "Engine" light came on. My service advisor was filling in from the fleet department and was friendly, efficient and also madmaded some service suggestions for my car's mileage level. Initially I was given a wait time of about 2 1/2 hours for my car. I chose to leave the car. Three hours later, I called in for an update since I hadn't heard from my advisor. He told me he had no update yet. At 4 pm (seven hours after I dropped off my car) he called to update me on the problem and to let me know the part would have to be ordered for the next day, and to give me the estimated cost. I approved the installation and had no choice but to leave the car overnight. The next day I did not hear from my advisor at all, so I called in around 3 pm for an update. He told me the car should be ready between 4 and 5 pm. My only issue/complaint is that communication from the service department should be more proactive. Other than that, I highly recommend this dealer. More

Worst possible service They had my truck for 6 days and not a single phone call and every day I would call theywould take my number down and still no call. I drove down to d They had my truck for 6 days and not a single phone call and every day I would call theywould take my number down and still no call. I drove down to dealer ship and went to the service advisor he came back with big bull telling me my trucks air system is off of angle but my truck doesn’t even have a air suspension after I corrected him he said he will check with the tech too see what they were talking about. So I decided to pick up my truck and take it to sunrise ford , after all this I would at least would of like to hear a apology, but no they. Just gave my truck back. So I decided to give Manny (service manager) a call to let him know how his staff is doing. But when he called my back he just stated that sunrise wouldn’t fix my truck and I should take it back. I don’t think so This is the first review I ever gave in my life even I had bad service and I understand people are busy. But I just felt this dealership was just not welcoming and felt little racism going on. I pretty sure other people feel that why because I heard some people left here because of that reason More