Star Ford Lincoln

Eric S. & Team Eric S. and everyone who helped me are professional and care for their customers. The repairs were done in a timely manner. I'm very satisfied with th Eric S. and everyone who helped me are professional and care for their customers. The repairs were done in a timely manner. I'm very satisfied with the work done on my vehicle. More

Sam & Team I called, and Sam delivered! I was in and out in about 45 min on a *Saturday* afternoon. And the courtesy car wash was greatly appreciated! Also, An I called, and Sam delivered! I was in and out in about 45 min on a *Saturday* afternoon. And the courtesy car wash was greatly appreciated! Also, Angela Chavez took a few minutes to walk me through my end of lease possibilities (even though Star Lincoln isn’t my homedealer) and I walked out feeling excited about the 2020 Lincoln I’ll be getting soon 🙌🏾 Star Lincoln will be my new home dealer for my baby, Black Diamond MKC! More

Non Appointment Service The team there provides the level of service that is the key word to their dealership name -STAR. FORD. A sudden car problem that turns into a non app The team there provides the level of service that is the key word to their dealership name -STAR. FORD. A sudden car problem that turns into a non appointment service visit is not an issue for them. Thanks More

Not happy. I was there for a recall for passenger side airbag. I also told them since my CAT replacement, my exhaust rattles a little when starting the car. My r I was there for a recall for passenger side airbag. I also told them since my CAT replacement, my exhaust rattles a little when starting the car. My recall card indicated free transportation, loaner or rental. I was given a rental voucher to Enterprise. Enterprise took half hour to get me the vehicle which was a Ford 150 truck. Then they said they need to wash the truck, so basically I had to wait another hour. I refused the rental & called Uber. When I came to pick up my car, they didn't fix the exhaust, said they couldn't hear anything. I took my keys & left. Very disappointed!!! More

worst dealership experience i have ever had my experience with star ford was an absolute nightmare. i had my car towed to them on a thursday. i dealt with service specialist Sam. she was nice on my experience with star ford was an absolute nightmare. i had my car towed to them on a thursday. i dealt with service specialist Sam. she was nice on the phone initially and told me she would follow up with me the next day. i received no call from her the next day but i did receive an automated text saying i could contact that number if i had any questions. i texted the following day to check on the status of my car but no response. i called sam the following day on friday to see what the status was and she was unable to tell me any sort of eta, just that my car had not been looked at. i called on monday after again to follow up and they still had not even looked st my car and could not give me even a foreseeable date in the future that they would look at it. tuesday morning i called to let them know i would be towing it off of their lot since it had been there for four work days without any progress or updates on the end of the staff at star ford. of course, once i mentioned that, she then had the car looked at. she told us that she could not do a diagnostic until the battery was replaced which she wanted to charge $180 for. please note that the car battery was dead because the anti theft device had been enabled and because there car sat there from thursday to tuesday with no one looking at it, the battery died. i told her i did not want them to change the battery so i would be getting the car towed off the lot. i called her back to coordinate the tow and she did not take my call or call me back, she then went home for the day. when my tow truck arrived, they would not release my car because sam told the cashier we owed $115 for the diagnostic. however on the phone she told me she was not even able to do the diagnostic because the battery was not working. they turned my tow truck driver away and the cashier called me to ask for payment. i told her i did not owe any payment, nothing was agreed upon or signed and that i needed to talk to sam. she kept repeating over and over “i don’t know mam, i am just a cashier, i just need to take your payment”. i asked for her manager and she said he was gone and no one could get a hold of him. she and multiple other people on site continued to argue with me and refused to release my car. they said they were trying to contact sam or the manager of the dealership, manny, but no one was able to reach them. i told them i was going to come down with my title and the police to have my car released and then all of a sudden they said they had the approval from sam to release my car. this was the biggest nightmare of my life and was a waste of 5 days waiting on my car to be repaired or even looked at. i had it towed to a locally owned garage and they looked at it same day - come to find that they were able to charge the battery and it worked again. they suggested we get a new battery but i was able to drive off the lot same day. i will never return to star ford and i will be sure to tell everyone i know about the absolute headache of an experience i dealt with there. even if i didn’t feel that they were trying to swindle me with repair work i didn’t reall need done or a battery that didn’t need replacing - the worst part still would have been sam and the way she dealt with my situation. she never returned my calls and deliberately passed my account on to someone else so she didn’t have to deal with me. i’m also very disappointed that the manager never got involved or contacted me after the fact. More

Always outstanding Seta is amazing! Always a wonderful experience! Seta keeps you informed every step of the way! She is very professional in every interaction. The general manager Al Always a wonderful experience! Seta keeps you informed every step of the way! She is very professional in every interaction. The general manager Alex even came to meet us, thank you Alex for running such a great place! More

Best dealership in the business. All because of the people! I have had nothing but phenomenal experiences with these great individuals. They take a very personal approach and become your friends. I promise th I have had nothing but phenomenal experiences with these great individuals. They take a very personal approach and become your friends. I promise this is more than just a sales tactic. They are all genuinely kind and helpful individuals. This probably stems from the honest/kind manager, Mo, and I'm sure he hires only salespeople with his same philosophy. Good men and women, all of them. Paul A. was my salesman, and he is just a gem of a person. I recommend you ask for him, specifically. He deserves your business. Stand-up guy. Pleasure. "Cash also a lovely man.". Strongly recommend and I will never purchase a Ford anywhere else. Lifetime customer! More

Terrible service. If I can give give Star Ford Lincoln in Glendale no stars at all i would. I have never experienced such horrible customer service anywhere. The lack o If I can give give Star Ford Lincoln in Glendale no stars at all i would. I have never experienced such horrible customer service anywhere. The lack of professionalism displayed when I took in my vehicle for repairs was unacceptable. I went in with a scheduled appointment for repairs and repairs were denied by the service advisor and service manager stating that this is not a covered item under warranty. Also, making a statement that the ford explorer was used race. These individuals have no knowledge to service their customers. They also lack the ability to at least educate themselves in regards to their own job. I, the customer had to go back and forth for three weeks with corporate to get clarification in regards to covered items and warranty. Corporate immediately confirmed that the item was in fact covered by both Ford manufacturer and tire manufacturer. More

First visit to starford Randy was very helpful and friendly. It was our first time going to a starford dealership and he made the whole experience easy and quick. Randy was very helpful and friendly. It was our first time going to a starford dealership and he made the whole experience easy and quick. More

No problems! Took my car to Star Ford for oil and filter change for the first time rather than Sunrise Ford in N. Hollywood. My service rep Eddie couldn't have bee Took my car to Star Ford for oil and filter change for the first time rather than Sunrise Ford in N. Hollywood. My service rep Eddie couldn't have been nicer! He knows his cars too! Will be returning there from now on. More