St. Louis Auto Stop

They deceived us! Then played games with us! We purchased a vehicle, a few days later the breaks were squeaking. Took it in. Said all was well, and said they didn't hear anything. Few days later, We purchased a vehicle, a few days later the breaks were squeaking. Took it in. Said all was well, and said they didn't hear anything. Few days later, we heard more squeaking. Took it in. Said they would replace the brakes. They LIED! We, now found out that the dealership only authorized a for the pads to be changed! About 5 months later "after thinking we had new breaks", we are wondering why they squeak at EVERY stop! Never told us they did not replace! They (Chris, the manager/doorkeeper to the general manager) will not rectify or honor their original statement. Scammed us! More

Highly satisfied Overall, my experience has been excellent. My salesperson was Antyon and he made sure the process was easy and simple. I'm a first time buyer and I w Overall, my experience has been excellent. My salesperson was Antyon and he made sure the process was easy and simple. I'm a first time buyer and I was nervous but he walk me through every step of the way. The finance department was very understanding and work with my situation. I trade my 2007 mazda in and got approve for a 2013 volkswagon. Im beyond satisfied customer. More

If you do not like your job find a new one. I dealt with John Carroll, he was an excellent salesman. My experience with him was wonderful. I had all the documents needed to run my credit and to I dealt with John Carroll, he was an excellent salesman. My experience with him was wonderful. I had all the documents needed to run my credit and to see what I qualified for. Test drove the car but I still wanted to think over the number at least for a day. My issue occurred with guy in Finance Ryan Kennedy. John Carroll said that he would be right back, and left the room for a minute. Then, Ryan Kennedy entered the room with no introduction, and asked me what the problem was. I looked puzzled, then asked who are you? He told me, then asked me what was the problem with the deal? He stated, I have been working for hours on the financing and you should be grateful, this is the best deal that you are gonna get. Then, John Carroll enters the room, I asked for my debit card and told him that I would contact him tomorrow. I was outdone by Ryan's behavior and wanted to leave. When I asked for my debit card back, Ryan Kennedy said here, and threw my debit card at me. At that point I could not believe what was happening. I walked out the dealership. The only reason why I would not buy a car from this dealership would be because of my experience with Ryan Kennedy. He was rude and disrespectful. They are in the business of sells cars but customer satisfaction is also part of that business. More

Ask for Joe Joe gave us our online quote and we ultimately made our purchase from him. He and his team are very responsive over email and followed up over the pho Joe gave us our online quote and we ultimately made our purchase from him. He and his team are very responsive over email and followed up over the phone. We felt well taken care of and that our questions were answered in a non-evasive manner. He maintained a positive, energetic attitude throughout the process in the dealership on the day of purchase. As we purchased over the Thanksgiving weekend, the in-dealership experience was drawn out. While Joe attended to several customers at once, we did not feel neglected and negotiations went relatively quickly. Ask for Joe! More

BEST SELECTION OF PRE OWNED HIGH LINE AND FINANCING OPTIONS I dealt with Ryan and Chris they were excellent with assisting the salesman John to execute my needs to purchase my dream car a 2015 Range Rover SC wi I dealt with Ryan and Chris they were excellent with assisting the salesman John to execute my needs to purchase my dream car a 2015 Range Rover SC with 2.9% APR with the hefty balance of my trade . More

Dissatisfied and Disappointed I would not recommend this dealership. The saleman are very nice and go above and beyond to sell you their cars. I havent had my vehicle six months an I would not recommend this dealership. The saleman are very nice and go above and beyond to sell you their cars. I havent had my vehicle six months and already had to replace a battery, a set of front struts, front ball joints and no telling what will be next. They do not stand by the quality of their vehicles. They gave me a lemon. More

Grimy Skanks! Do not go to this dealership. They do not have any quarantees as advertised and are not consistent nor prompt. No variety in vehicle selection. Negati Do not go to this dealership. They do not have any quarantees as advertised and are not consistent nor prompt. No variety in vehicle selection. Negative stars for them! More

xxxxxxx Description: Horrible company who does not care or correct their mistakes I got a car from auto stop. They told me They would pay for my plates and Description: Horrible company who does not care or correct their mistakes I got a car from auto stop. They told me They would pay for my plates and no one contacted me until the day my plates expired. When I got to the dmv the check was for 140 dollars less and I did not have that on me. The dealership told me there was nothing they could do and that basically I just had to let my car sit until I could come up with the rest of the money myself. They did not help me at all they gave us a dealer plate when we had our first issue and had to have the GPS installed now they don't want to give us another dealer plate when the messed up on our check. I told Bill in the finance that if I drove a car with expired tags I would get a ticket and he did not care at all. They walked away from us and stopped speaking to me and my wife ans let us sit in the waiting area without speaking a word to us. Very rude people and they do not care about their customers. My car note is $500 and is suppose to have our plates in it. If you want a dealership who cares about you DO NOT GO HERE. We was supposed to have a warranty that covered repairs but when we had a repair they told us no. They promised to take care of all the scratches then they said they couldn't do that either. They make a lot of promises just to get you to sign.They also could not come up with a reason why they was short on my plate money. I showed them on the department of revenue site the estimate and they just ignored it. More

Carfax are not accurate They sold me a 2011 Cadillac CTS coupe that has a branded title been in an accident and they sold my mom one too. Her 2013 Cadillac XTS has 3700 mile They sold me a 2011 Cadillac CTS coupe that has a branded title been in an accident and they sold my mom one too. Her 2013 Cadillac XTS has 3700 miles on it and had been in an accident that voided the warranty of her non working air conditioner. She paid 400 dollars for the repair they said they would overnight her the reimbursement and never did... More

So it took 3 looong days at 2-3hrs each day. But found something that fit my budget and my personality. All things given my experience was good. Customer service was above and beyond. Only complaint would something that fit my budget and my personality. All things given my experience was good. Customer service was above and beyond. Only complaint would be the wait time. More