St Charles Hyundai

I’d rather go to the dentist for a filling without novocaine than have anything to do with this dealership. They screw up and offer half hearted non apologies for your trouble. Extremely unhappy. novocaine than have anything to do with this dealership. They screw up and offer half hearted non apologies for your trouble. Extremely unhappy. More

An amazing guy to work with. He will personally take care of you just like family and truly cares about everyone he deals with. And treat you with respect the entire time and alw He will personally take care of you just like family and truly cares about everyone he deals with. And treat you with respect the entire time and always available when you need something. More

A one of a kind guy! ! Roger was great to work with during my car buying experience. I have purchased multiple cars from him. He goes above and beyond to make the car buy ! Roger was great to work with during my car buying experience. I have purchased multiple cars from him. He goes above and beyond to make the car buying process easy. More

We had a great buying experience, salesman, Aaron Litton. Loving our Santa Fe Hybrid - great ride and awesome mileage (38 mpg combined). We just come in this past Friday for our first service at 7500 miles Loving our Santa Fe Hybrid - great ride and awesome mileage (38 mpg combined). We just come in this past Friday for our first service at 7500 miles. Brad Dean was out service advisor and again blown away by the professionalism and attention to detail. Thank you St Charles Hyundai - we so much appreciate you! More

These folks are the biggest scammers. Be aware. I was with my friend looking for a new car. Everything was finalized on 2022 Tuscon. Finally its time for the credit check and confirming t Be aware. I was with my friend looking for a new car. Everything was finalized on 2022 Tuscon. Finally its time for the credit check and confirming the interest rate. My friend had like 9 hard checks back to back with in 2 minutes. They came up with 18% saying that’s the least he can get. And this happened in September 2021. Interest rates are super low at that time. They lied saying DCU loan request was rejected. With in 10 minutes we received an email from DCU with approval. Frustrated with there cheating, we walked out. This was around 2021 September. Recently, I personally was looking for a Palisade and had been there with an appointment. They asked me to wait for 30 mins. Which was fine. I thought they might be busy. One sales person showed up and was talking to us for a minute and went back saying he will be back. I waited for 30 to 45 minutes and he never showed up. He took 2 other customers and went back with them showing the cars. That was the rude thing any one can do to a customer. No respect at all. If you have too much of business and no new customers are required, that’s great. Behave the same way. Make sure you serve your customers better. I’ll never show up here again. More

MY FIRST SERVICE EXPERIENCE WITH ST CHARLES HYUNDAI AND MY LAST SERVICE EXPERIENCE, 6-24-22. I WATCHED THE SERVICE TECH USE HIS AIR TOOL TO REMOVE MY 2022 GENESIS WHEEL LOCKS WHICH I PERSONALLY BOUGHT AT MY LAST SERVICE EXPERIENCE, 6-24-22. I WATCHED THE SERVICE TECH USE HIS AIR TOOL TO REMOVE MY 2022 GENESIS WHEEL LOCKS WHICH I PERSONALLY BOUGHT AT ST CHARLES HYUNDAI, AND HAND TIGHTEN THE WHEEL LOCKS MYSELF, BUT THE SERVICE WRITER SAID THE TECH TOLD HIM THE WHEEL LOCK KEY WAS ALREADY STRIPPED, AND ACCUSED ME OF DOING IT. THE TECH WAS CLEARLY HAVING PROBLEMS AND I COULD TELL SOMETHING WAS WRONG SO I TOLD TYLER THE SERVICE WRITER HE WAS HAVING ISSUES. I WAS THE ONLY PERSON TO USE THE KEY PRIOR TO THE TECH PUTTING IT ON HIS ARI TOOL AND THIS WAS WHAT CAUSED THE KEY TO STRIP. CALL ME A LIAR ONCE AND YOU WILL NEVER HAVE THE CHANCE TO DO IT AGAIN. IT APPEARS THE KEY WAS STRIPPED WITH A HIGH RATE OF FRICTION. NO xxxxx TO ADMIT IT HAPPENED ON THEIR WATCH SO I WILL NEVER TAKE A VEHICLE TO SAINT CHARLES HYUNDAI AGAIN, EVER. I REALIZE THE $70 I SPENT ON TH WHHEL LOCK KIT IS TOO MUCH FOR A DEALER TO ABSORB! THIS DEALER WILL COVER THEIR xxx BEFORE EVER ADMITTING THEY CAN MAKE A MISTAKE. More

This review is actually for Steven Kolisch who Andreas had refered us to due to him having a day off. Me and my wife who both have worked in retail ( im retired) were very impressed with Steven’s energy a had refered us to due to him having a day off. Me and my wife who both have worked in retail ( im retired) were very impressed with Steven’s energy and patience to make sure we understood the new 2022 hyundai tuscon hybrid we had ordered along with trade in haggling and a somewhat confusing finance program , but with his patience and our understanding of the program finally we came to an agreement after Steve worked with us for over 4 hours we got to leave with our new shimmering silver tuscon hybrid. Even though Steven had another customer waiting he did not rush us. Thanks for a great experience Steven 👍👍. Terry & Stacey Arnett More

This dealership advertises no mark up. That is true on the sale price. Well, anyone that has gone car shopping knows there are games and angles the dealerships play. This place has a "de That is true on the sale price. Well, anyone that has gone car shopping knows there are games and angles the dealerships play. This place has a "deal". The deal is this. They can only sell you a car if you agree to use hyundai financing at 6.9 percent. Then after 4 months you can refinance your loan. According to the sales rep I met (Aaron), he said it's no big deal. You can get a refi at 1.9 percent he says. He said they won't sell for cash and I could only put a max of 2,000 down. He said the intrest rates won't go up more than .25 percent 4 months down the road. Try to refinance a used car for 1.9 percent. Share with everyone how well and easy that works I wonder how he could know so much about future intrest rates. Keep in mind I have a credit score above 800. Why in the heck would I fall for his swift answering act. I would absolutely never consider this place. More

Ben was good to work with very helpful! We bought a car that we love! We bought a car that we love! More