Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
St Charles Hyundai
St. Peters, MO
994 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
994 Reviews of St Charles Hyundai
September 25, 2023
Brad is the most incompetent individual I have ever had the unfortunate inconvenience of having to communicate with. If I could leave less than 1 star I would. Brad does not deserve a participation trophy, the unfortunate inconvenience of having to communicate with. If I could leave less than 1 star I would. Brad does not deserve a participation trophy, as he did not participate in getting my car fixed whatsoever. I had bought a new vehicle from the dealership, and had a rather pleasant experience with the purchasing process. Unfortunately, there were some minor cosmetic damages and my sales associate issued me a "We owe" on behalf of the dealer. He then told Brad in front of me and introduced him to me. It being a new car, they wanted me to just take it home that day. This was August 3rd. I reached out soon after purchasing the vehicle to establish a time to setup an appointment for getting the work done. I was given the workaround a couple times. At first, I was simply told that my service representative was Brad and to speak to him. I could not get a hold of Brad, and he would not respond back to the voicemail I left. However, I was then informed it was at least, in part, due to there being no rental vehicles. My sales agent had informed me the work shouldn't take much more than a week at the most. So I told the service department that was fine, as I still had other means of transportation for a time. Thus, I would not need a rental vehicle at the time. I brought the car in, dropped it off, and had my first real interaction with Brad on the morning of August the 17th. He said they would actually be able to get the car out to Mid America to start the repairs that same day, and it shouldn't take more than a couple days to get the work done. So, I waited. A week or so goes by and I never got a call back or any status update at all. I called up on the evening of the 29th. I was informed Brad had already left for the day, but spoke with Josh, the service manager, who still has no update for me, but informed me that Brad would give me a call back as soon as he heard. So, I continued to wait. Now September 2nd, I called up and once again spoke with Josh, who informed me that Brad would not be back until Tuesday. Still no update on my car, and despite my urgings of what was going on, no information was being given to me. I decided to wait and call Brad Tuesday morning, after now finally being informed after repeated calls that he leaves at 4 each day. I called Tuesday morning and discussed the issue with Brad, who said he'd check and make sure the keys weren't floating around at the dealership (they weren't, and I can tell from the tracker it's still at the auto shop). He says he'll call Mid America as soon as they open that very morning to get an update and get back to me before he leaves that day (at 4). 4pm comes and goes. Not a word 3 weeks have now nearly passed of minor cosmetic damage work that I was told should take less than a week. The next day I called the repair shop directly, as Brad has never called me. The repair shop then informed me that they had received the car on the 17th of August and sent a correspondence that same day. They informed they had tried to reach out to Brad, but three weeks later had still never heard back from him or the service department. The first correspondence they had was when Brad had called up after I had called him and told them to start the work THE DAY BEFORE. So, actual work only began on the vehicle that same day because I had called up and made it happen (and done Brad's job for him). I still did not get my car back for nearly another week, and after 9 calls to the service department and multiple voicemails was only issued a loaner vehicle after contacting my sales associate and the store manager. Unfortunately, the character limit does not allow me to go further into how awful the worst customer service experience of my life was. I had to do Brad's job for him and tell his boss' boss he wasn't doing it before anything was done. I wouldn't trust Brad with a pencil let alone a job in auto services. More
by jfranz
Employees Worked With
Aaron Litton, Brad Dean, Kevin Maher, Josh Higginbotham
September 23, 2023
Weldon was incredibly knowledgeable and helpful! He helped me feel good about my purchase! I highly recommend him! He took great care of me. He helped me feel good about my purchase! I highly recommend him! He took great care of me. More
by Amy
Employees Worked With
Matt Saller, Weldon B Streeter Sr
September 17, 2023
Weldon was great! I came in for a test drive for a new car and did not feel pressured at all. I ended up buying a new car and the entire experience was seamless! Every I came in for a test drive for a new car and did not feel pressured at all. I ended up buying a new car and the entire experience was seamless! Everything was explained to me and when I went back the next day to pick up the car, Weldon went through all the features of the car with me and helped me feel comfortable and confident with my purchase. More
by Lucy
Employees Worked With
Weldon B Streeter Sr
September 08, 2023
Had a minor issue with the warranty company and the Service Manager, immediately responded to my call and addressed it and saved me some money. I appreciate them responding to my concerns in a time Service Manager, immediately responded to my call and addressed it and saved me some money. I appreciate them responding to my concerns in a timely manner. I certainly recommend this Dealership. Thank you. More
by kengoins22
Employees Worked With
Josh Higginbotham
August 19, 2023
Pristine clean, bright and attractive. Welcoming employees and perfect client comfort zone. It was a pleasure to transact business here. Welcoming employees and perfect client comfort zone. It was a pleasure to transact business here. More
by AM-Ferree
Employees Worked With
Andreas Kasa, Weldon B Streeter Sr
June 04, 2023
Coming from somebody who is not experienced with cars/car shopping, Rizo made the process so easy. Right from the start, he was so friendly and was willing to help my boyfriend and I find what we were lookin shopping, Rizo made the process so easy. Right from the start, he was so friendly and was willing to help my boyfriend and I find what we were looking for. We found exactly what we were needed. Rizo is the best if you are going to St.Charles Hyundai! More
by bekahfincke
Employees Worked With
Aaron Litton, Rizo Lukolic
May 23, 2023
We had a great experience with St. Charles Hyundai! The dealership was very easy to work with (Rick Cooper was our salesman and we worked with Matt in the finance department). I would Charles Hyundai! The dealership was very easy to work with (Rick Cooper was our salesman and we worked with Matt in the finance department). I would recommend this dealership as they are professional, courteous and upfront. They don't play games with you like other dealerships in town. More
by Laurenrseidel
Employees Worked With
Rick Cooper, Matt Saller
May 08, 2023
I just wanted to take a moment to share our experiences after purchasing a new Santa Cruz from Courtney Poke and the team at St Charles Hyundai. From the moment we walked in, we were greeted by friendly an after purchasing a new Santa Cruz from Courtney Poke and the team at St Charles Hyundai. From the moment we walked in, we were greeted by friendly and knowledgeable staff. They took the time to answer all of our questions and help my wife and I to find the perfect vehicle to meet our needs. The buying process was smooth and easy, and we never felt pressured or rushed. Here are some specific things we appreciated about our experience: + The staff was friendly and knowledgeable. They took the time to answer all of our questions and help us find the perfect car. + The buying process was smooth and easy. We never felt pressured or rushed. + We received excellent customer service after the sale. + I would highly recommend St Charles Hyundai to anyone looking for a new car. + They are a great dealership with a fantastic team of people. We're so happy with our new Santa Cruz, we couldn't have asked for a better experience. I would highly recommend them to anyone looking for a new car. More
by BradshawHaus
Employees Worked With
Aaron Litton, Courtney Poke
