St Charles Hyundai

Terrible buying experience at St Charles Automotive. Ordered my Night edition Palisade on November 16. The car arrived on December 6th. I had financing set up with USAA before I went to purchase t Ordered my Night edition Palisade on November 16. The car arrived on December 6th. I had financing set up with USAA before I went to purchase the car. Picking up the car i was told I had to finance through Commerce Bank at 8.4%. USAA was at 6.2%. I was also told there were NO factory incentives on the Palisade in December. Disappointed I walked on the transaction and received a refund on my deposit. Enter Napleton Hyundai!!! $1000.00 Factory discount off MSRP (WHAT....?) 3.4% financing through Hyundai. Great buying experience. My thought: St Charles Automotive has no character, no loyalty and no honor. Stay away or you will pay a higher price. Napleton Hyundai was honest in their business dealings. Napleton Hyundai will earn your trust and your business. More

Deceptive Sales! !! $250 Holiday Gift Card Promotion... I went in last week to purchase a 2024 Genesis GV70. After test driving the vehicle, I asked the sales person !! $250 Holiday Gift Card Promotion... I went in last week to purchase a 2024 Genesis GV70. After test driving the vehicle, I asked the sales person (Kevin Thomas) to get me pricing on the vehicle, which he promptly did and returned with a deal sheet within a few minutes and I told him that I would call him by the end of the day to let him know if we had a deal or not. Later that afternoon, I called Kevin back to let him know that we had a deal and asked him to get the paperwork ready and I would come back the next day to sign after putting a $1,000 deposit down. When I arrived the next day to sign the paperwork, Kevin slid a piece of paper in front of me that stated I opted out of the $250 holiday gift card program. I told him that I still wanted the gift card, but he said they took that off the price of the car, but could add it back in if I truly wanted the gift card, which I declined. WHY WOULD I PAY FOR MY OWN GIFT CARD? I didn't try to haggle on the price of the car or negotiate a cheaper price at any point during the transaction and gave them exactly what they asked for. I should have just walked away from this deal and gone someplace else. More

I'm not even sure where to start. My experience started out strong, as I had a great experience with Courtney as I test drove a 2023 CPO GV80. He was very courteous and informativ My experience started out strong, as I had a great experience with Courtney as I test drove a 2023 CPO GV80. He was very courteous and informative. While riding with Courtney, I got the impression we were told to return to the dealership promptly, as I was not his customer - and that another sales rep was waiting. That seemed very rude and unprofessional to me, as I really hadn't established with anyone at that point. I think another sales rep had sent me a couple pictures, but most of my prior interaction was with a sales manager. It was all downhill from there. I decided to purchase this vehicle, and during/after the sale, I experienced numerous issues. First, I was not provided with a copy of the CARFAX report and the CPO warranty as required by a Genesis CPO sale. I had to request those items after the fact. Secondly, the dealership failed to register my vehicle as CPO with Genesis HQ. I found out my vehicle wasn't showing up as CPO in the Genesis system while contacting HQ about another issue. Again, it took several requests to the dealership to get that accomplished. Next, I discovered that the reversible cargo mat that was in the vehicle during ALL 3 of my test drives (and on the window sticker for the car) was NOT in the vehicle after I took ownership of it. I did reach out to the GM of the dealership who did take swift action to replace it - yet they apparently had no idea how the cargo mat could have just disappeared. More recently, I am still waiting for the tax and title paperwork that was promised to me by the Business Manager at the dealership. During the sales transaction, he told me that "in a few weeks, the dealership would reach out to let me know that they had the tax/title paperwork completed, and that I could come by the dealership to get it or have it mailed to me". That was about 6 weeks ago now. When I reached out to the dealership about it, they told me I needed to go through my bank for those documents. Well, that's not what I've done before, nor is that what I was told by the Business Manager during the sale. I love my rig, that I cannot deny. However, nearly everything associated with the sale and everything since has been a disaster. Yes, I have a cargo mat - but why was it removed? Yes, I have my CARFAX and CPO docs, but why did I have to request them? Yes, the vehicle is now registered as CPO w/Genesis, but why did I have to ask for that to happen? And where in the xxxx are the tax/title documents I was promised by the Business Manager (who by the way didn't know that the CPO warranty was 6 years/75,000). He assured me it was 5/60. I had to look it up in front of him to show him he was incorrect. I can only hope that once they open their stand alone Genesis dealership that things will be MUCH, MUCH better. I've never had such a negative car buying experience as this one. I rated the GM at 4 stars for getting me my missing cargo mat quickly (once I pointed out it was missing). I also rated Nathan at 4 stars, as he has been very helpful with getting me all the aforementioned missing items. I would have rated Courtney at 5 stars, but he no longer works there. My overall experience is rated at 1 star based on the numerous hassles and inconveniences I've experienced since driving this vehicle home. When purchasing a $70K+ luxury vehicle, the expectation should be that the buyer would have a smooth and effort-free transaction. Mine has been the exact opposite. More

Weldon made my experience a great one. He was very knowledgeable and answered all my questions. I would recommend St Charles Hyundai and Weldon to anyone looking for a car. Great exper He was very knowledgeable and answered all my questions. I would recommend St Charles Hyundai and Weldon to anyone looking for a car. Great experience More

Very friendly and professional. Weldon was very helpful and provided all the information I needed to make my decision. He did not pressure me which I really appreciated. Weldon was very helpful and provided all the information I needed to make my decision. He did not pressure me which I really appreciated. More

Was a great sport about helping me choose my new vehicle. Any question I had about the car and financing he helped to answer. Any question I had about the car and financing he helped to answer. More

Friendly. Welcoming. He had my best interest for me! Very helpful and had amazing communication. Welcoming. He had my best interest for me! Very helpful and had amazing communication. More

'Service manager' in title only. I had to have some minor cosmetic touchup work done on my vehicle, and was assigned Brad as my service associate. He unfortunately never performed I had to have some minor cosmetic touchup work done on my vehicle, and was assigned Brad as my service associate. He unfortunately never performed any service. Upon calling the service department I eventually spoke with the service manager Josh, almost two weeks after I'd left my vehicle with them. He said they he had no update for me, but assured me that Brad would get back to me as soon as they heard. I called 4 days later (as I had still not been called) and once again spoke to Josh who informed me Brad would be gone for the next 4 days. 4 more days later, I called up since Brad never did. This time I was informed that Brad leaves at 4 each day. Thanks, that would have been welcome information three calls ago. I'm so glad the service manager never mentioned this to me. Another week of problems (involving Brad not doing his job that I won't get into right now) passes and I call up the service manager. I explained that three weeks had passed when I was assured by Brad it would be returned to me the sane week of the initial dropoff. I expressed my wishes to either have my property returned to me by week's end since the vehicle was simply across the street from the dealer (whether the cosmetic work had been completed or not as it was not a matter of safety concern) or else be granted a rental loaner vehicle. At this point, I had been put out and wasted time moving everything forward myself at every turn. Josh said he would have Brad call me back first thing the following morning, Wednesday. Thursday evening arrives. I call the service department, get redirected to Josh's line twice, sent straight to voicemail twice, so I left Josh a voicemail. I sent over nine calls to their service department on nine separate dates, and until I contacted my sales associate and the store manager, I never received a single reply from the service department. Now, I'm not entirely sure what the job of a 'service manager' in the auto industry entails. However, I've worked in different service industries and my service managers would have said that service and management are involved, it is right there in the name afterall. At no point did I receive service from the St Charles Hyundai service department. I had to call the repair show directly to get any work done. They simply picked the vehicle back up five weeks later because they didn't like the idea of me getting it back from the shop directly because it made them look even worse. At no point did Josh manage his employee Brad, as the only time Brad ever called me over the six weeks was when I was finally issued a loaner vehicle from the HR department and he wanted the vehicle back the very next day. I should have told him let me get back to you in six weeks. If this is what passes for service management, then color me the international peace enforcer for small groups of troubled youth based out of Missouri. People would literally die if I managed them a tenth as well as Josh and Brad manage making a phone call. More