Southern Volkswagen Greenbrier - Service Center

Service department is great. Good people who want to help you get your car fixed. Good people who want to help you get your car fixed. More

Suggestions for future improvement include returning phone calls to prepare your customer in advance so they can make ride accommodations and be aware of Services, costs, and timeframe for completing wo phone calls to prepare your customer in advance so they can make ride accommodations and be aware of Services, costs, and timeframe for completing work. This was a standard routine part of annual maintenance and it should not have been difficult for someone to simply call me in advance and brief me about the cost involved with the services as well as the fact that this would be an all day event if I had known I could’ve made arrangements for a ride. Offering a courtesy shuttle would have gone a long way. Not sure will be back to this dealer. More

Great customer service! Tim went above and beyond to make sure I wasn’t waiting all day for my oil change, definitely grateful 😃 Tim went above and beyond to make sure I wasn’t waiting all day for my oil change, definitely grateful 😃 More

The people there are so professional and very courteous they keep you informed on everything that is going on with your vehicle they keep you informed on everything that is going on with your vehicle More

They were very very thorough! Staff Communicated with me, prior to performing the service on my vehicle, and I was satisfied with my vehicle's service. Staff Communicated with me, prior to performing the service on my vehicle, and I was satisfied with my vehicle's service. More

Joe was fantastic in helping me with what I needed. He went above and beyond what he had to do. I appreciate the honesty and helping me with fixing the problem. You can tell he really cares about his c He went above and beyond what he had to do. I appreciate the honesty and helping me with fixing the problem. You can tell he really cares about his customers. More

I got the jobs done on I needed to have done and was out of there in approximately two hours as I was told. of there in approximately two hours as I was told. More