Southern Volkswagen Greenbrier - Service Center

2 out of 3 service appointments I was told over 3 hour wait. The must recent appointment was canceled by the dealership the day before. I was sent a link to reschedule which I did. When I arrived told me wait. The must recent appointment was canceled by the dealership the day before. I was sent a link to reschedule which I did. When I arrived told me I had no appointment. However the sales department knew I had appointment ask me for appraisal. The wait time for oil change is ridiculous. The service department is a worst, out of many experiences of over 20 years at dealership. More

Wes was awesome to work with. Good communication and follow through. Why is there a minimum word count…it’s a survey, not an English paper. Good communication and follow through. Why is there a minimum word count…it’s a survey, not an English paper. More

I recommend this dealership. The service staff are respectful and the service prices are reasonable. The service staff are respectful and the service prices are reasonable. More

Called to make an appointment for passenger air bag sensor recall. Was told to bring vehicle to have recall fixed. We dropped the vehicle off the night before. Received a call in the morning saying sensor recall. Was told to bring vehicle to have recall fixed. We dropped the vehicle off the night before. Received a call in the morning saying car would be ready in the afternoon. We waited and waited, finally called service and they said they did not have the parts to fix the recall. We picked up vehicle and was told it would be about three days for parts to be received, it’s been over two weeks now still waiting. Was told do not drive with a passenger until recall is fixed. So issues: 1. At no point while making the appointment did anybody say you did not have the parts. 2. At no point when service called in the morning did they mention you did not have the parts. 3. Service held the vehicle all day, I had to call to check. 4. Was told it would take 3 days, well it’s been over two weeks. Sure would be nice to be able to drive our new $50,000 car. More

The sales department and the service department are knowledgeable on the products they sale,the service department is quick on getting you in and out.they keep you informed while they are servings you knowledgeable on the products they sale,the service department is quick on getting you in and out.they keep you informed while they are servings your car. More

Excellent service quality,very professional. .high recommended for new and used dependable,reliable vehicles to get you where you need to go in life. .high recommended for new and used dependable,reliable vehicles to get you where you need to go in life. More

The service was professional and courteous. Andrew Smithson is the technician who handled our repairs..Thank you.. Andrew Smithson is the technician who handled our repairs..Thank you.. More

They really take the time to answer all your questions and concerns . They take pride in making sure you get the best customer service as possible and working hard to put you in a vehicle that you love an and concerns . They take pride in making sure you get the best customer service as possible and working hard to put you in a vehicle that you love and they make sure your satisfied More

This dealership used to have wonderful service …reason I keep buying cars there. However the last two times I have had to wait about 3 hours just for a state inspection and oil change. Everyone on there w keep buying cars there. However the last two times I have had to wait about 3 hours just for a state inspection and oil change. Everyone on there was upset over the time it took. Service department said they don’t have enough employees. So it would be great to up the salary and benefits to attract more workers before you lose customers. More