Southern Volkswagen Greenbrier - Service Center

I was almost charged for and error the tire repair man made on my car. His name is Matt and I was not at all okay with his work on my car. I went in for an oil change and was asked if I would like a patch made on my car. His name is Matt and I was not at all okay with his work on my car. I went in for an oil change and was asked if I would like a patch put on one of my tires because I had mentioned that it had a small leak. I agreed to it and paid $25 for it. Before I left the parking lot my tire air pressure light came on the dash board. I left the parking lot not thinking much of it and brought it back 7 - 10 minutes later with a different tire completely flat and that was the tire I was almost charged for because the tire repair man Matt, claimed he had nothing to do with it and that he had checked all my tires before I had left. Adam from customer service helped me out with the problem with understanding and patients and repaired the tire for me for free. I told Adam that he did not have to do that for me, that the one that did the poor job on my car should have corrected the problem made. Adam insisted on correcting the problem for me anyway. I gave the store a one star because I believe Matt might be a trouble maker their in your store and that he should be spoken to and watched after mistreating me there as a customer. More

They do the job correctly and in a timely manner Tim at the dealership as not steered me wrong yet. the dealership as not steered me wrong yet. More

The dealership responded timely when I called regarding my vehicle with updated information and a tentative time frame for completed repair my vehicle with updated information and a tentative time frame for completed repair More

Everyone was so nice and sweet. Very helpful and informative. Service was quick and was able to get out fast Very helpful and informative. Service was quick and was able to get out fast More