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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,319 Reviews

1,319 Reviews of Southern Volkswagen Greenbrier - Service Center

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June 07, 2024

I don’t know if this is for the service I just got or my lease buyout. But let’s start with the lease buyout. I showed up 30 minutes before close. They didn’t care. Everyone took great care of me, got me ou More

by CONNARB99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Seyfert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

We have been customers of Southern VW for many years. We have serviced or purchased parts from Southern VW. More

by TRACEYHANCOCK24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Wes
June 07, 2024

Fast two-day service for my Atlas leaky sunroof and passenger seat airbag recall May 21, 2024. However, I expected a call since August 2023 when recall parts became available. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Tolson
June 07, 2024

Andrew great. Very nice and to the point. Updates were received on a daily basis. First class service More

by Henrygiese
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
June 06, 2024

Work done in a fair amount of time, while I enjoyed the Coffee, Snacks & Newspaper. More

by emmaowens67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Champion/ Service Department
Jun 06, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 05, 2024

As always, Andrew is amazing and the reason we keep coming back to the dealership More

by Becca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
June 03, 2024

I came in on Saturday without an appointment for an oil change, and was able to get my tires rotated and my inspection completed without having to make an appointment and come back. More

by jpetry13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Tolson
June 03, 2024

Since switching advisors to Adam Bailey, my service has been great. He anticipates my vehicles’ needs before I do. He also takes extra time on explaining things to me about my vehicle and ensure I understa More

by briannarounds
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Bailey
June 03, 2024

The Service At This Dealership Is Totally Awesome Wheneve I Come There From Buying A Vehicle Or Getting Mines Worked On. Keep Up The Great Service More

by CLSPUFF34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Caddell
June 03, 2024

The guys there were only concerned with selling the car afterwards they ignored me for every issue I had More

by Mcoston75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Seyfert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tavis (TJ) Tabb
1.0
This rating includes all reviews, with more weight given to recent reviews.
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