Southern Volkswagen Greenbrier - Service Center

Some communication would of been nice throughout the day but other than that no problems but other than that no problems More

Not bad not great. I I I I I ii iiiiiiii. I. Iiigety8bh tyidj to gi I I I I I ii iiiiiiii. I. Iiigety8bh tyidj to gi More

Some alternative dealers in the area were backed up several weeks but Southern VW made time for me. Southern always impresses with quality services performed by qualified technicians. several weeks but Southern VW made time for me. Southern always impresses with quality services performed by qualified technicians. More

Did not fix all my issues and wanted to charge another $199 diagnostic fee when I called back to get it fixed after the weekend. Should have fixed everything the first time around. Very poor customer serv $199 diagnostic fee when I called back to get it fixed after the weekend. Should have fixed everything the first time around. Very poor customer service. Will never bring my car back to this dealership. More

I have been a southern customer for about 15 years. The service department is going through a new phase or transition. They are still recovering from the of Brett. My last experience getting my car The service department is going through a new phase or transition. They are still recovering from the of Brett. My last experience getting my car serviced was not great. The service tech immediately started selling me on several issues that were actually covered by warranty. The problem was they didn’t check my service history or my history of purchases (8 vehicles ). I didn’t feel like a valued, loyal customer. I had to ask them several times to check the history and warranty status and it turned that the service was covered by the warranty. So once that was settled it was all good. Just disappointed in the initial contact. More

Great service, just wish I could make an appointment for just an oil change and nothing else (when that’s all I need) just an oil change and nothing else (when that’s all I need) More

I came in for a recall and an oil change. The technicians were thorough and found something else that was under warranty. The technicians were thorough and found something else that was under warranty. More

Andrew was beyond helpful,flexible working with my irregular schedule…. Getting my vehicle fixed in a very timely manner. irregular schedule…. Getting my vehicle fixed in a very timely manner. More