Southern Kia Virginia Beach

I went for an oil change they was for an appointment to wait when I arrived in was told it was going to take 2-3 hours. I had to get a ride back home to pick up my car later to have oil on my driver side r wait when I arrived in was told it was going to take 2-3 hours. I had to get a ride back home to pick up my car later to have oil on my driver side rug along with oil on my door handles inside and out More

They don't call you back. It does not look like my tires were rotated after my oil change. I don't know if it top off your fluids or not. I've been waiting months to get My ca It does not look like my tires were rotated after my oil change. I don't know if it top off your fluids or not. I've been waiting months to get My car fixed. 2 weeks ago. They said they were just waiting on a part and would call me. I've called them. They said they will talk to the person and he will call me back. Still nothing. I just bought this car. On the voicemail it says you can just come in to get a oil change and simple things done. That's not true. You cannot just come in and get a oil change. You have to make an appointment. They don't give me the special attention that I feel like I need as a customer, especially a new customer. At this point. I wish I never bought the vehicle from them. More

Can’t get an appointment for months out. Services advisors never answer the phone, nor do they return any messages ever. Services advisors never answer the phone, nor do they return any messages ever. More

Gave 1 star as 0 stars wasn't a choice. Dropped our car off for a week and never was even looked at. We marked the bolts, that's how we know. Took it home and WE figured it out on our own w Dropped our car off for a week and never was even looked at. We marked the bolts, that's how we know. Took it home and WE figured it out on our own within 2 hours. WE won't be taking our vehicles back to either location now. Thanks for wasting our time and us using only 1 car for a week. 10 out of 10 DO NOT recommend. More

Thanks again for the fast and professional service each and every time. Great job to RT and the team! and every time. Great job to RT and the team! More

Jason! ! Thank you for being so professional. Refreshing to see. We appreciate it very much. ! Thank you for being so professional. Refreshing to see. We appreciate it very much. More

If I could rate this Southern Service Center minus 0 I would. There is not enough space here to express my dissatisfaction. I am currently seeking the CEO of this dealership since I cannot get calls retu would. There is not enough space here to express my dissatisfaction. I am currently seeking the CEO of this dealership since I cannot get calls returned from Service Advisor nor General Manager. More

I have always received good service without too long a wait and the staff have always been friendly my last service Meagan took care of my service and she was very helpful wait and the staff have always been friendly my last service Meagan took care of my service and she was very helpful More

Very bad service rude they don't honor there warranty far there engine talking about bearing really 🙄 wish could had talk to tina there engine talking about bearing really 🙄 wish could had talk to tina More

Misleading information concerning appointments/no appointments. I took my car in for an oil change and had to wait almost 3 hours because I was told the wrong information. When speaking with manag appointments. I took my car in for an oil change and had to wait almost 3 hours because I was told the wrong information. When speaking with management (Frank) about it, he was nonchalant and making jokes, which was very unprofessional. What happened to the "valued customer" motto, because I was certainly not treated as such? More