Southern Kia Virginia Beach

I came in for an oil change. Everyone was friendly. Only complaint would be that it took too long. I was the only person there and it took over an hour. Everyone was friendly. Only complaint would be that it took too long. I was the only person there and it took over an hour. More

Very helpful explaining exactly what they did & why & told me what I would need to pass inspection next year told me what I would need to pass inspection next year More

Friendly atmosphere. Always telling me how I got a great deal while I’m sure I got an ok deal. Always telling me how I got a great deal while I’m sure I got an ok deal. More

After the service, my knife was stolen, I put it in the armrest the day before, my family and I were going to travel, I'm still upset. armrest the day before, my family and I were going to travel, I'm still upset. More

I was very disappointed with the entire experience. I sat patiently in their waiting room for almost 2 hours. I finally went and asked how much longer it would be. Turned out my car had been ready for I sat patiently in their waiting room for almost 2 hours. I finally went and asked how much longer it would be. Turned out my car had been ready for over an hour but no one bothered to let me know. I saw the name of the person to contact if I had any questions on the paperwork so I immediately called and left a message. I’ve never received a response. However I’m not completely surprised by this as the buying of my car 6 months before was much the same. The kid that sold it to me couldn’t explain any of the features and was going to call me to set up a time to come back so he could show me everything. Still waiting on that call, thankfully not holding my breath. More

Was charged for service that was not completed and only after observing the proof that the service was not completed was I refunded the money. I wonder how many people they have gotten over on! after observing the proof that the service was not completed was I refunded the money. I wonder how many people they have gotten over on! More

Worst service ever I'm not coming back. Had my car all day did diagnostic cost me 295 and did nothing never called me back. I had to go in and get my car it took and hour to get it and and Had my car all day did diagnostic cost me 295 and did nothing never called me back. I had to go in and get my car it took and hour to get it and and they didn't even put a rejection sticker on it. More

The customer service was unusually bad. My car was towed there in the evening and sat there all day with no one looking at it. I had to tell them it was under warranty before they would t My car was towed there in the evening and sat there all day with no one looking at it. I had to tell them it was under warranty before they would touch it even though they had all day to look at a computer to figure it out. More

I have been coming here for years. Over the last few years, it has gone downhill. The phone system has been broken for sometime. Mentioned it several times. Diagonostic fee increas Over the last few years, it has gone downhill. The phone system has been broken for sometime. Mentioned it several times. Diagonostic fee increased, credit card fee now imposed????? Most people have to use credit cards due to the costs of repairs. Just because you got a new system, doesnt mean you pass the cost on to the consumer. My last repair, seemed good, after waiting for a shuttle for an hour, after drop off, i ended up taking a lyft. Unfortunately, 3 days after the repair, all my service lights came on, barely driveable. Again, have to take lyft to get home to work and then again once the repairs are complete. The service managers are great. I just think they are overwhelmed and need more help and or training. More

Great customer service and very pleased with the mechanical work that is done on my vehicle. mechanical work that is done on my vehicle. More