Southern Kia Virginia Beach

The service advisor I had was very courteous. He gave me an estimated wait time and it actually was done very quickly. He gave me an estimated wait time and it actually was done very quickly. More

Mr. Ives is always professional, courteous and takes care of me. The best! The End! of me. The best! The End! More

Recall was fixed. Took less time than last few times I was there. Still tried to sell me on services I don't need, such as a fuel test on an electric vehicle... which Took less time than last few times I was there. Still tried to sell me on services I don't need, such as a fuel test on an electric vehicle... which doesn't have injectors or even an engine. More

They were very patient with me and got me the exact car that I wanted that I wanted More

Having trouble getting a call back from service center - was suppose to have a oil change when we took it in last week for the 8000 miles service - only got the oil change - tried to call and verify if we n was suppose to have a oil change when we took it in last week for the 8000 miles service - only got the oil change - tried to call and verify if we needed to bring it back for the tire rotation - no response More

Things kept happening. Car wasnt entirely fixed. Car went back. Car almost fixed now. They had my car since Feb 16th Car wasnt entirely fixed. Car went back. Car almost fixed now. They had my car since Feb 16th More

The service is fast. I didn't wait for a long time. The representative explained the needed service for my car. I didn't wait for a long time. The representative explained the needed service for my car. More

I have bought several vehicles from your dealership and always taken my vehicles there for maintenance. When I bought my vehicle you offered me the southern hospitality plan which entitled me to free oil c always taken my vehicles there for maintenance. When I bought my vehicle you offered me the southern hospitality plan which entitled me to free oil changes and state inspections. This service your technician recommended over $3,000 worth of services and I declined online. I was then billed $75 for the free oil change. When I complained your customer service rep quickly responded and took away the charge. My daughter took her vehicle in this week and was also billed $75 for her free oil change and also had the charge taken off but was told that the new policy is that all recommended maintenance must be done or oil changes will no longer be free. If that is your new policy please tell me? Since we both bought our vehicles under the old policy you should honor that but if management will not then I need to know so my family can take their future business elsewhere. That is why I gave dealership a rating of 1. Customer service was excellent and service was also prompt and professional. More

Parts manager was great to work with. Actual job was done well any on time Actual job was done well any on time More

James and other staff that I encountered/worked with was extremely helpful and provided excellent customer service. I must point out that James is extremely knowledgeable about the vehicles. extremely helpful and provided excellent customer service. I must point out that James is extremely knowledgeable about the vehicles. More