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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,472 Reviews
Call Service Center (757) 855-2277

1,472 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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October 25, 2024

Although they were slammed because of being shorthanded, they completed the work on my truck and ready for me when they said they would. More

by CHIRODOCBRAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 25, 2024

Did what they said they would in timely, efficient, and effective manner. Will continue to utilize their services. Thanks. More

by BPROUGH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 23, 2024

Excellent service for the last 15 years. Service and state inspection completed in a timely manner. More

by RWGIBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Chalkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 22, 2024

Very professional. I love Tina my service rep. She is always on top of things More

by richard.mooreluvchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 21, 2024

The wait was far to long for a oil change, not sure if I even got an 100 point inspection on my truck. More

by RAMS_1526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Zavala
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Oct 23, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"RAMS_1526" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 18, 2024

It was prompt and was handled very professionally, would recommend he and the company very highly,. It was a true pleasure, thank you. More

by SHUBERTDIANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Rytter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 17, 2024

It took a while to figure out the issue But now my vehicle is running great! More

by akvatoothfiary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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October 16, 2024

I am well satisfied with the service provided by Southern. Katie was very professional in dealing with my issues and they were resolved quickly without so much delay. More

by emmyg1954
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 15, 2024

The service rep was the word person i have i encountered since i’ve been bringing my vehicle for service. she approached me as if i was being dishonest about paying for service. please i don’t ever want to More

by marlenebright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Vanostrand
1.0
This rating includes all reviews, with more weight given to recent reviews.
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October 15, 2024

Part was replaced and problem still not 100% fixed. It turned out that the radio needed to be replaced. We ordered on line and problem solved. Tim’s customer service was great. More

by npogue@cox.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Winter
4.0
This rating includes all reviews, with more weight given to recent reviews.
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