Southern Chrysler Dodge Jeep Ram Newport News

Bad experience! Josh was very rude during my first visit to the dealership. After eventually making a purchase, I later discovered Southern’s advertised dealer disco Josh was very rude during my first visit to the dealership. After eventually making a purchase, I later discovered Southern’s advertised dealer discounts was not on my purchase order. They were replaced by manufacturer customer discounts. A couple of weeks later, my check engine light came on due to a recall that my sales lady assured me was not an issue on my RAM 1500. More

I was able to get in last minute for an oil change on my truck. The staff was super friendly and helpful. When I dropped my truck off I was told they were running behind and it might be 3 hours however my t truck. The staff was super friendly and helpful. When I dropped my truck off I was told they were running behind and it might be 3 hours however my truck was done in about an hour or so. Highly recommend More

The dealership is very clean and neat. My service advisor Jermaine was very helpful and attentive to my needs. He updated me often. My service advisor Jermaine was very helpful and attentive to my needs. He updated me often. More

Such a wonderful experience at Southern Newport News. Ms. Shaneka Bellomy Is so thoughtful and professional. Thank You- Gabriel W Ms. Shaneka Bellomy Is so thoughtful and professional. Thank You- Gabriel W More

Germaine is a knowledgeable and professional service manager. The utmost in professional and follows through on his commitments. He should train other service departments on how to get the job done an manager. The utmost in professional and follows through on his commitments. He should train other service departments on how to get the job done and exceed customer expectations. More

Had only one financial officer available. A big delay in the process. It’s important to recognize needed staffers for the amount of customers. A big delay in the process. It’s important to recognize needed staffers for the amount of customers. More

Service advisor left early which could’ve been out of his hands, but without communication to the other advisors, or me. No one else seemed to know or realize he left when I arrived to pickup the vehicle. I hands, but without communication to the other advisors, or me. No one else seemed to know or realize he left when I arrived to pickup the vehicle. I was told the noise the vehicle is making is tire noise, so I asked for the rear tires to be rotated to the front (different brand), so we could cancel that out or confirm they were the problem. Tires rotated improperly with different brands on each corner, so was forced to bring it back. After proper rotation was executed noise remains, confirming my suspicion. Now will have to bring it back to inspect further, when a simple drive from the tech working the ticket would’ve eliminated the back and forth. Overall dissatisfied with service, attentiveness, and communication throughout the process. More

The place was very clean. The waiting area for the service center was very spacious and clean. They had a good selection of drinks while you waited. The waiting area for the service center was very spacious and clean. They had a good selection of drinks while you waited. More

Even though I had an appointment for an oil change, I was there a little over 2 hours! I never got any updates on my phone til my car was done, so I was wondering what was taking so long. However, the bright there a little over 2 hours! I never got any updates on my phone til my car was done, so I was wondering what was taking so long. However, the bright spot was the service person that waited on me, which made my impression of the service much better than it would have been. More

Excellent service. All expectations for quality were met. I have used this service dept for over 20 years, as both Dealers and Owners have changed hands over the years. All expectations for quality were met. I have used this service dept for over 20 years, as both Dealers and Owners have changed hands over the years. The service dept has maintained a consistent level of quality service throughout. More