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Southern Chrysler Dodge Jeep Ram Newport News
Newport News, VA
1,709 Reviews
Thank you for making your way to Southern Chrysler Dodge Jeep Ram Newport News, we call it Home! because we treat our customers with highest level of welcoming as if you are at our home! we are your certified Chrysler, Dodge, Jeep, Ram dealer serving drivers throughout Newport News and the surrounding areas. At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Please come and see how we love our Customers!
I am Hank Ayaad, the General Manager, you can always email me: Hank.Ayaad@drivingsouthern.com .. welcome to our Home :)
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,709 reviews
July 28, 2025
My DEF system has an error code so I take it to the dealer. They tell me it is a $2,600 repair. The part online (original OEM) was less than $400. The work was completed in less than 3.0 hours. Even at dealer. They tell me it is a $2,600 repair. The part online (original OEM) was less than $400. The work was completed in less than 3.0 hours. Even at $200/hr for shop time, that is still just $1,000+ tax. Regardless, after I get the truck home, I noticed the DEF was only filled to 1/4 of a tank! It is $10 RETAIL to fill the DEF tank. I called and texted the service department and a gentlemen said he would take care of the oversight. I texted the same guy a second time inquiring as to when and how the DEF might be filled (since I charged 250% over the cost for the work) and the previously "nice guy" never replied. I will not return to this dealer, in fact, I will drive to the Southside or Richmond before going back. Poor service. Poor communication. No perks. Minimum effort to win a customer. I guess that is how some businesses are run. Sad. More
by MARK@EXOTERRA.BIZ
Verified CustomerEmployees Worked With
Don't know his name
July 27, 2025
Arrived early and was out by my scheduled appointment time. It was a fast and friendly service experience! time. It was a fast and friendly service experience! More
by HADDOT2
Employees Worked With
July 27, 2025
Very customer oriented and worked diligently to find the vehicle I wanted to purchase. We made a deal with out a lot of "used car salesmanship". vehicle I wanted to purchase. We made a deal with out a lot of "used car salesmanship". More
by rcyates
July 26, 2025
I scheduled an appointment the day before, they took me right in when I got there, it took about an hour and a half and then I was on my way. It was in just for a state inspection and they gave it to me as right in when I got there, it took about an hour and a half and then I was on my way. It was in just for a state inspection and they gave it to me as a complimentary service, no charge, it was awesome. Thank you! More
by LARRYHOCKMAN08
Employees Worked With
July 26, 2025
Great customer service. Pleasant large waiting room. I enjoyed just pulling up and driving right into an enclosed area. Pleasant large waiting room. I enjoyed just pulling up and driving right into an enclosed area. More
by charlievdot44
Employees Worked With
July 26, 2025
Very friendly and knowledgeable staff. The dealership made the buying experience a lot more enjoyable. The dealership made the buying experience a lot more enjoyable. More
by long70.michael
July 26, 2025
Service was great. Service writer greeted me right away. Service was completed in a timely manner Service writer greeted me right away. Service was completed in a timely manner More
by DONBELINDA1999
Employees Worked With
July 25, 2025
Very personable and professional. They were able to get me in and out in about an 1hour or so They were able to get me in and out in about an 1hour or so More
by Jsmith@k12pacs.org
Employees Worked With
