Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

The Southern Service Center delivers excellent customer satisfaction every time. Barbara always makes sure my Ram gets the attention it needs. satisfaction every time. Barbara always makes sure my Ram gets the attention it needs. More

My Jeep broke dow less than 2 weeks after bringing it in for a recall on a battery repair. I left it at the dealership to find out what is wrong. Get told its the battery but no time estimate on when it’ll for a recall on a battery repair. I left it at the dealership to find out what is wrong. Get told its the battery but no time estimate on when it’ll be repaired. Asked for a rental and got a maybe but they need to talk to someone. Been over a week and have heard nothing even though have tried calling. My wife & I have purchased multiple vehicles from Southern but this is the last. Tired of being treated like I’m doing them a favor by purchasing a vehicle. More

Dirty lost it’s look showroom boarded off doesn’t look like I’ll be going back to have my vehicle service. The technician was very good like I’ll be going back to have my vehicle service. The technician was very good More

Initial interaction was rough, but once we got past, that service was fast and sufficient. service was fast and sufficient. More

Thank you for your assistance and will see you on my next visit. Ms. Brown visit. Ms. Brown More

Took care of all my recalls instead of just the one I came in for to keep my car safe. came in for to keep my car safe. More

The team was very friendly and did a great job keeping me informed of the status of my vehicle. informed of the status of my vehicle. More

Fast and efficient . Explained everything in detail. No concerns to be addressed. Thank you very much Explained everything in detail. No concerns to be addressed. Thank you very much More

They failed to properly fix the initial issue, forcing me to bring my car back multiple times. *Poor communication- I had an appointment on the 5th of December at 8:30 AM, when I got there I was informed th to bring my car back multiple times. *Poor communication- I had an appointment on the 5th of December at 8:30 AM, when I got there I was informed that it would take up to 72 hours before I would get a diagnostic of the issue. If I would have been informed that I would have to leave my vehicle there I would have made plans on get back to work. The staff was very dismissive and unhelpful when I asked questions about the repairs needed. I was informed that I needed to change out the thermostat and that I had a slight oil leaks coming from the valve cover, I paid for the repair, !,200. I DIDN’T have any oil leaks before I took my car to be repaired but after that repair was completed I spotted oil leaks on my driveway. I believe it was a failure to fix the original problem. *Lack of transparency- I returned to the dealership to get it rectified and they said that the oil leak is coming from my oil pan gasket and it would be another $1,200 to get it repaired. The service clerk said it may have been caused when they did the first repair. Essentially, I felt like they were taken advantage of me and not properly informed throughout the repair process. More

The service at this shop is great! ! I wouldn't take my vehicle to any other shop!! ! I wouldn't take my vehicle to any other shop!! More