Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Told them that I needed the car back by 2 PM but didn’t get a call about ANYTHING until 2:30, at which time they told me that my battery that I bought from them the year before needed to go on a “warranty get a call about ANYTHING until 2:30, at which time they told me that my battery that I bought from them the year before needed to go on a “warranty tester” for 2-3 hours. Why wasn’t I contacted in the morning about that?! I told them I needed my vehicle back by 2 so I could go get my kids. I had my inspection rejected (which I STILL had to pay for) even though it was there fault I couldn’t complete the needed repairs because of time constraints. After I was there I had to wait another HOUR before I could get my car back. I was late to pick up my children because people there are not managing time properly and not communicating with customers. Management needs training about acceptable customer service. I will actively avoid this business to the best of my ability because they don’t care about service and they steal your money. More

It was great just wait was a long time but it was worth the wait the wait More

I was overcharged for an item that I was told would be covered for 100,000 miles. It only had 56,000. covered for 100,000 miles. It only had 56,000. More

Great experience! Crystal Carrick was very courteous and professional. The waiting room clean and comfortable. Crystal Carrick was very courteous and professional. The waiting room clean and comfortable. More

Everyone was nice and work was done, but now my check engine light is on. engine light is on. More

The lady (sorry I can't remember her name) in the service department scheduled my appointment to fit my schedule and the time to replace the fuel filter was pretty quick. department scheduled my appointment to fit my schedule and the time to replace the fuel filter was pretty quick. More

Mike owen is useless doesn't communicate and has failed to deliver mutiple times while having my truck in for repairs. The technicians, if you can call them that, are the worst, i had to show them the 1/4i to deliver mutiple times while having my truck in for repairs. The technicians, if you can call them that, are the worst, i had to show them the 1/4inch of play in my ball joints, they used the incorrect oil that i had to tell them about and broke 2 lug studs. And there is Absolutely no communication from anyone, until Barbara stepped in and actually began reaching out to me. More

Crystal Carrick provided excellent customer service, and overall made me feel like a valued customer overall made me feel like a valued customer More