Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Good for the on-site aspects. But bad experience with (telephone) communication. Difficult to get in touch by phone, ending up with voice mail. On earlier occasion I wanted to But bad experience with (telephone) communication. Difficult to get in touch by phone, ending up with voice mail. On earlier occasion I wanted to make an appointment, but despite serval voice mails left nobody called back, so I went elsewhere. This time setting up appointment worked, but then I couldn't get ahold of anybody to check if car was ready as planned, and only received feedback NEXT DAY after leaving additional messages (causing disruptions on my end) More

Ariel was very helpful and professional. I had my car’s oil changed in record time, and picked it back up within an hour and a half! Great job by all! I had my car’s oil changed in record time, and picked it back up within an hour and a half! Great job by all! More

Vehicle was in for warranty repair and sustained paint damage from service techs while being repaired damage from service techs while being repaired More

Professional, caring, friendly, excellent service. I have always been impressed with your dealership. I will definitely keep you in mind if I make another vehicle purchase. I have always been impressed with your dealership. I will definitely keep you in mind if I make another vehicle purchase. More

Good customer service from paul. He always Kept me updated on my truck. And had it ready for the day I needed it back. He always Kept me updated on my truck. And had it ready for the day I needed it back. More

About to pick up my truck today after its been sitting at the shop and I been getting the run around about its status. I bought two trucks from this place and refuse to by another from there. I'm going to ha the shop and I been getting the run around about its status. I bought two trucks from this place and refuse to by another from there. I'm going to have it towed to another repair shop. I'm DONE More

I'm done with this survey, this is the second or third survey request for the same service survey request for the same service More

Time again for my 2016 Dodge Caravan's oil change. So great to have it happen on a Saturday. As always Service Center Staff were the best. Service Advisor Crystal Carrick did an awesome job. Got me in So great to have it happen on a Saturday. As always Service Center Staff were the best. Service Advisor Crystal Carrick did an awesome job. Got me in ASAP and let me know when it was finished. Appreciate the kindness. Nicely done...... TD More

I have trust and comfort in using them for my services. I am always treated fairly. I am always treated fairly. More

My Truck was overheating and I had a tire pressure sensor light on. I brought to this dealer to be checked. They replaced the radiator cap and turned the tire pressure warning light off and gave me my truck light on. I brought to this dealer to be checked. They replaced the radiator cap and turned the tire pressure warning light off and gave me my truck back and told me no problems were found and charged a 200 diagnostics fee for each inquiry. My truck overheated on my way home and the tire pressure sensor warning light came back on. I’m no mechanic. I YouTubed it said thermostat was bad. I replaced it myself car hasn’t overheated since. Maybe it’s because I’m black they didnt wanna fix my car. Maybe they just don’t know what they’re doing. But if I tell you my car is overheating, it is. I’ll never come back here again I could have blew my motor and they were no help. Maybe someone else has a better story but this is mine. More