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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.3
2,250 Reviews

2,250 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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November 09, 2023

Everyone i came in contact with was absolutely fantastic. Excellent service all around thank you More

by rustywood1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrem Huger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nerely Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2023

It was great just wait was a long time but it was worth the wait More

by lauracowell43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

November 08, 2023

I was overcharged for an item that I was told would be covered for 100,000 miles. It only had 56,000. More

by enriquez.angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allison Humphries
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Cabral
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We value and appreciate your business. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

Nov 08, 2023 -

enriquez.angela responded

I didn’t expect it to go anywhere. I feel that my years of committed service and purchasing over 9 vehicles in 8 years means very little.

November 07, 2023

Great experience! Crystal Carrick was very courteous and professional. The waiting room clean and comfortable. More

by wooshnee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Carrick
Nov 07, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 07, 2023

Everyone was nice and work was done, but now my check engine light is on. More

by jrice325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your feedback. Please feel free to return and we will be happy to have our technicians look over the vehicle.

November 07, 2023

The lady (sorry I can't remember her name) in the service department scheduled my appointment to fit my schedule and the time to replace the fuel filter was pretty quick. More

by MARSHRW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
See my comments
Nov 07, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to have you back with us again!

November 06, 2023

Mike owen is useless doesn't communicate and has failed to deliver mutiple times while having my truck in for repairs. The technicians, if you can call them that, are the worst, i had to show them the 1/4i More

by shelderman82
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Owen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara
Nov 06, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 06, 2023

Crystal Carrick provided excellent customer service, and overall made me feel like a valued customer More

by peteybaby80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Carrick
Nov 06, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to have you back with us again!

Nov 06, 2023 -

peteybaby80 responded

This was great experience working with Crystal

November 06, 2023

excellent service and customer care honors all warranties and promises made to their loyal customers More

by jmkeeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Humphries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your continued loyalty and support!

November 05, 2023

I had a fantastic experience at Dodge Jeep Ram Shop in Chesapeake, VA. The team there was exceptional, and my 2019 Dodge Charger received top-notch care. Special thanks to Chris, the service agent who wen More

by zaidrahman49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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