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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.3
2,096 Reviews

2,096 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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September 26, 2023

I went in with no appointment for an oil change and was in and out before the time that was quoted to me. More

by SILVERTIG39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 27, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 25, 2023

The Service dept did an excellent job. I was in & out in no time. Awesome! More

by showard11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrey Gvozdevskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Anthony
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Houchins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyrone Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrem Huger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nerely Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Cornell, Markel Bell, Stacy Gregg
Sep 25, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 25, 2023

Chris handled my service and was very thorough in ensuring I was aware of everything that the technicians found and recommended to keep my Jeep in top running order. More

by chiefmac56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 25, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back with us again!

September 25, 2023

thee folks are always friendly, knowledgable and take good care of me. Service is timely and done right the 1st time More

by nancy.mcmanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McManuels
Sep 25, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back with us again!

September 25, 2023

This dealership was friendly professional clean service was excellent they made me feel valued I'm pleased that I chose Southern Chrysler Jeep for my purchase More

by dlwaters4
Recommend Dealer
Yes
Employees Worked With
Andrey Gvozdevskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Humphries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nerely Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Cornell
Sep 25, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 23, 2023

THE SERVICE BY PAUL IN THE SERVICE DEPT WAS FAST, FRIENDLY, HONEST. WILL ALWAYS GO BACK More

by x30gfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAUL, SERVICE
Sep 25, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 21, 2023

Customer service could use a little work on friendliness. Attitude shown towards customer when told you need additional services that are declined wasn't impressive - I can change my own air filters and not More

by elizabethsellsrva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not filling out sales/admin/mgnt
Sep 21, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

September 21, 2023

Came in for oil change returned to Hispanic music blaring and a different rear tire More

by calvinives717
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Efrem Huger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We value and appreciate your business. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

September 19, 2023

I realized the night before my inspection was due that I only had the following morning to accomplish the task. My customer service rep Paul was able to make it happen efficiently and timely. More

by ggkiskinis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McManuels
Sep 19, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 19, 2023

Service center could improve returning calls and answering phone. Work is excellent however. And they could pull car up when you pick it up. More

by LDAVIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily in service department
Sep 19, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

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