Back

Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.3
2,095 Reviews

2,095 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Sort by
October 04, 2023

Paul McManuels is an amazing project manager! He and the team there have always looked out for me and what i need and has never made me feel like a number More

by dumbmonkey36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McManuels
Oct 04, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to have you back with us again!

October 04, 2023

Very expensive for a tire rotation and air filter replacement. Oil change was free so I’ll probably just return for that and go elsewhere for other services More

by kryss.staxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Oct 04, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

October 03, 2023

They were able to get me in on super short notice and got my truck taken care of really quickly. Excellent customer service. More

by patrick.lilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 03, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 03, 2023

This dealership got some work to do. My advice will be for them to take their servicing department serious. Also with management, customer retention is a critical aspect of a business' More

by adomakoalfred
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Cuellar
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Alfred. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

October 03, 2023

Damaged paint on vehicle when in for repair and have not followed up and will not call back More

by light97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Thompson
Oct 04, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

"Light97" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 02, 2023

Some how a clasps was broken and zip tied and management didn't replace it. More

by dease13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Oct 02, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

"Dease13" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 02, 2023

They are very professional! They call when your vehicle is ready. They give you a good estimate on the wait. They walk to the waiting area to get you when your vehicle is finish More

by XXSOSTR3XX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Collins
October 02, 2023

Professional and efficient service and quality. The dealership has always taken care of my maintenance requirements. More

by SRWILK
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris- service
Oct 02, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 01, 2023

The dealership in Elizabeth City had my truck for a month and told me it needed a new transmission but finally told me after 4 weeks they had nobody to work with the warranty people so they did nothing... I More

by KEVINSBAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
S. Blankenship
Oct 02, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 01, 2023

I enjoyed my experience with southern Chrysler jeep except a few work that I ask for but will discuss at my next appointment, thanks More

by valentinacosta7414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Oct 02, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

...
52
...