Southern Buick GMC Greenbrier

All staff that help us were really professional! The showroom is really clean. Our salesman was the best. The showroom is really clean. Our salesman was the best. More

Scheduled appt for 11:40 on Friday for a check engine light. Rode in with tow truck around 10:45. Vehicle was taken in and I waited until after 2pm. I had to go check on my cars status after texting the light. Rode in with tow truck around 10:45. Vehicle was taken in and I waited until after 2pm. I had to go check on my cars status after texting the service tech and got no response. I was charged for a diagnostic code that showed my gas cap was open. After paying and driving away, my check engine light came back on only 45 minutes later. Called the service department and left a message no one returned my call More

The 1st girl was a bit brash however, the young gentleman that stepped in to help was very polite and tactful. that stepped in to help was very polite and tactful. More

Overall, Dekwan the person who assisted me was very responsive and got the car serviced in a few days. Phone messages were not returned by anyone. I needed to go in person and plead to get it looked at responsive and got the car serviced in a few days. Phone messages were not returned by anyone. I needed to go in person and plead to get it looked at. the car was at the dealership for about 5 days total. Reasonable time. More

8 o'clock appointment lasted 3. 5 hours for a oil change Appointment for oil change that long 5 hours for a oil change Appointment for oil change that long More

Came in for an oil change and I was promptly greeted and taken to the service desk. Waited about an hour and was out the door taken to the service desk. Waited about an hour and was out the door More

Excellent service. Everything was explained to me which was very important. Very polite and courteous personnel. Everything was explained to me which was very important. Very polite and courteous personnel. More

Took car in for recall with an appointment. Then they said they didn't have the part. They knew why I brought it in. Then they said they didn't have the part. They knew why I brought it in. More

I initially brought my truck in for a transmission leak. They stated my transmission wasn't leaking and that my oil filter was leaking. I asked them to change the oiI and repair the lower ball joints which They stated my transmission wasn't leaking and that my oil filter was leaking. I asked them to change the oiI and repair the lower ball joints which were discovered during their 26 point inspection. I have a Service Contract through Intellidrive which covered the ball joint repair. My truck sat in the lot for 1 month before the parts were ordered while I paid out of pocket for a rental. They finally ordered the parts which arrived on 11/7/25. My truck was repaired the following Monday. I drove home and later noticed oil in my driveway in a different location. I crawled under my truck and noticed the filter still leaking after Dan McGraw ensured me it was repaired. I have an automotive mechanical background so after the previous experience with this dealership I examined my filter myself. During this time I unscrewed it with 2 fingers. I examined the bung fitting which was secure, since its known to loosen by untrained mechanics who over tighten the filter. This topic was also brought to Dan McGraws attention as well and appears it wasn't addressed. It appears this dealership has no Quality Control measures in place which is evident by the mechanics experience. More

It was great, the staff where nice, and the service was quick. I was updated on my car as i was waiting quick. I was updated on my car as i was waiting More