Southern Buick GMC Greenbrier

I just recently purchased a 2008 Ford Escape with the help of Mr. Whitfield. He made my car buying experience extremely easy and without stress. I began by simply telling Mr. Whitfield exactly what I w help of Mr. Whitfield. He made my car buying experience extremely easy and without stress. I began by simply telling Mr. Whitfield exactly what I was in the market for, before I even appeared at the dealership, and within hours he had a car ready for me to test drive that was within my price range. The car I presently owned had began breaking down on me and this situation created so much stress for me as I have a young child. Needlesstosay I was a nervous wreck and desperate to get out of it. Mr. Whitfield had so much patience with me and was able to answer what felt like hundreds of questions. It appeared that he also had a great working relationship with other employees at the dealership because the financing paper work was a breeze to get through, even with all my questions. I am certain, without any doubt, that Mr. Whitfield gave me the best deal on a vehicle that I now love and can count on. Mr. Whitfield even had my new car completely detailed for me at my place of employment, with what I believe was paid for out of his own pocket, which made me feel like I was more than just another "sale" for him. It was obvious to me that my happiness with my new car meant a great deal to Mr. Whitfield. I will be back to visit Mr. Whitfield when its time for my next new vehicle and any friend or family member of mine will also be encouraged to visit Mr. Whitfield. More

Adam burtner was extremely helpful, went above and beyond to find us the right car to help fit my wife. He even brought the car to our home so we could see it. He also showed us how to work all the buttons. to find us the right car to help fit my wife. He even brought the car to our home so we could see it. He also showed us how to work all the buttons. He kept in contact with us on a regular basis to make sure we had no issues and were enjoying our vehicle. More

Mr. Douglas and the team at Souther Kia was the best experience I've ever had when buying a car. Mr. Douglas was proffessional, honest and courteous and treated us like intelligent buyers and we appreci experience I've ever had when buying a car. Mr. Douglas was proffessional, honest and courteous and treated us like intelligent buyers and we appreciated that even more. I will definatlely reccomend this dealership !! More

Had a great experience. Jorge was very nice to work with. My entire experience with him and Bryan was completely hassle free. It was nice not to be pressured into something I wouldn't be happy with. with. My entire experience with him and Bryan was completely hassle free. It was nice not to be pressured into something I wouldn't be happy with. Love my new truck. More

Adam Rawls in the service department misinformed me, he deliberately tried to take advance of me (female)...in order to gain sales. I had to end up call Duke Automotive to get the facts on my vehicle which deliberately tried to take advance of me (female)...in order to gain sales. I had to end up call Duke Automotive to get the facts on my vehicle which ended up saving me $150. I brought my 2010 terrain in with horrible engine problems which amazes me in itself, because I just purchased this vehicle 7 months ago. I traded in a 2002 mazda tribute with no issues what so ever. I feel like I've purchased a lemon! In addition to that frustration, i received horrible service from Adam. He is Not trustworthy; I would caution all females to make sure you bring a knowledgeable Mechanic with u if you deal with him as a service advisor. On the flip side and after all the hassle, my vehicle still has engine knocking but nothing like before. Therefore, I'm thankful for the work that was done on my vehicle. Mike the service manager, along with the ladies in the office were polite and professional. More

My overall experience was appalling to say the least. It seemed as if the majority of the staff, put forth minimal effort to try and help me. I would call the sales representatives and ask questions, then b seemed as if the majority of the staff, put forth minimal effort to try and help me. I would call the sales representatives and ask questions, then be told I'd be called back in 5 minutes (Never received a phone call back). Had to pull teeth to get anywhere with these people. So dissatisfied I had to drive 520 miles (roundtrip) to MD to get the car I wanted. S (C)henelle Nimo- Sales Representative, her service was poor, she would delay and keep delaying. Mr. Terry Wilson- Sales Manager, mirrors Shenelle. Erica- Was the only sales representative to try and help, she tried to work with me and was trying to do everything she could to help. More

Dropped car off for oil change and had an appointment for 815. Went to service department at 5 and car was not ready! Last time I took it in for an oil change they only added 3 quarts when it calls for 5! Se 815. Went to service department at 5 and car was not ready! Last time I took it in for an oil change they only added 3 quarts when it calls for 5! Service department sucks! Then they charged me for a tire rotation. Said there was nothing that could be done then offered me a free wash at another time! More

I have used Greenbrier GMC service for many years. The service I have received has always been top notch. The service writers and mechanics have always made it clear that they are interested both in the service I have received has always been top notch. The service writers and mechanics have always made it clear that they are interested both in the services they supply as well as saving me MONEY. I am not the type to dive into any agreement quickly or without "doing my homework". It has been proven to me time and time again that the allmighty dollar is not the main concern at Greenbrier, much unlike most dealerships I've used in the past. The advice given has been thoughtful and helpful. I can't count the number of times they have beaten the prices of a competitor or flat out saved me from taking bad advice (given by another local dealership I won't mention) and having unnecessary work done to my vehicle. Myself, my wife, my daughter and my mother will never use anyone else in the Hampton Roads area. More

Tried to force me to buy a transmission filter replacement at 5,000 miles or said my warranty would be voided. Said it showed it in the manual. But you guessed it, I couldn't find it and neither replacement at 5,000 miles or said my warranty would be voided. Said it showed it in the manual. But you guessed it, I couldn't find it and neither could they. Wonder how long they have been working that scam? More

I bought a 2003 GMC truck here in Carson City, Nevada before going on a cross country trip. I needed to have my OnStar upgraded from analog to digital and there was not enough time to get it done here in before going on a cross country trip. I needed to have my OnStar upgraded from analog to digital and there was not enough time to get it done here in Carson City. I was going to be in Virginia Beach in two weeks and so I contacted the service department at Southern GMC figuring there would be enough time for them to order the part and have it for when I got there. Oh no, they didn't have it in their computer system, someone was trying to get it back on their computer so they could order it, but was having problems. Shane went into this long story about having to get the money up front because they had problems in the past about people ordering and then cancelling. Like I cared. I told hime I would put it on my charge card and that that was no problem. They never called me back. I called several times while on the road and was told they were still working on it. Shane kept telling me that there were difficulties because it had to go through the parts department and the service department, again like I cared. I just wanted to have the unit upgraded so I would have it for the second half of our trip. One time I called and asked for Shane and the guy said "You really want Shane, you really want Shane", like that was a stupid request. Well needless to say they never got back to me and I am back in Carson City. Will go order it from our local dealer. I pity those people in the Virginia Beach area that need service from the local GMC dealer. More