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Southern Acura Newport News

Newport News, VA

4.8
785 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 785 reviews

September 23, 2024

Good customer service, friendly staff and my vehicle was ready as promised and the representative kept me informed of the work to be completed and the cost involved More

by tfarleyjr
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

Curious, kind, reliable and always on time to sevice you if not earlier. I would recommend them More

by D9404
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

Great service from the whole team! They have taken care of the three Acuras we have purchased and never a problem getting things done. It is especially nice that they clean the car b More

by Wfcress
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2024

This dealership works diligence to get the job done. They help you to save money by lending you a loaner car while they fix your car. I truly love the service they give. The rock! More

by RONALD.COOPER52000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 13, 2024

I purchased a used car from Devon at Southern Acura , he and his manager have been wonderful. They have helped with everything I have needed. I highly recommend them. More

by mwatson60
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Courteous staff, kept me informed, and service completed in a timely manner. Happy with the dealership, but not happy with Acura that I’m still waiting for recall part 1+ year. More

by Beach.cindy
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jessica Goodale
September 11, 2024

Always impressed with Cisco when I come there! He always takes good care of me More

by LVNGOLDENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Pleasant customer service when scheduling Excellent service advisors and trustworthy Quality work and low pressure More

by SColls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2024

I consider the customer service at Southern Acura Newport News to be exceptional and the services provided to my car was done fast More

by Jvmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2024

Outstanding customer service. The Southern Acura service department promptly diagnosis the issue with my vehicle and made me aware of the repairs required. I'm very pleased with More

by ASLAMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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