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Southern Acura Newport News

Newport News, VA

4.9
1,696 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 1,696 reviews

November 15, 2025

Pleasant to work with and keeps my SUV in excellent condition Love getting the vehicle washed More

by WendySue757
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
November 15, 2025

John Barker was great at giving me an informative test drive and line by line explanation of a quote he created. Mr Kassam was excellent at making my price for a used Acura MDX come true. Both reps were u More

by Sofair
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rabih Kassam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Barker
Nov 19, 2025 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 15, 2025

Pleasant to work with and keeps my SUV in excellent condition Love getting the vehicle washed More

by WendySue757
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Nov 19, 2025 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 14, 2025

Cisco displayed Excellent Customer Service! It was truly a breath of fresh air. I have visited the dealership several times and some of the other Reps were Trash! More

by selenapalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Goodale
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2025

Cisco displayed Excellent Customer Service! It was truly a breath of fresh air. I have visited the dealership several times and some of the other Reps were Trash! More

by selenapalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Goodale
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2025

Kevin listened to my service needs, and all items were completed on time. He conducted himself in a friendly and professional manner. More

by k.h.schmidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2025

All the associates and service personnel are friendly and Professional The service was prompt and I appreciate the Offer of a complimentary wash More

by miz_halls
Recommend Dealer
Yes
Employees Worked With
Cisco
November 14, 2025

My service manager helped me dealing with my insurance for a repair to my sunroof. More

by VLGarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie in the parts department
November 13, 2025

Professional, courteous and kind The staff was very professional, communicated precisely what needed fixed and very eligible More

by jbflore1
Recommend Dealer
Yes
Employees Worked With
Cisco
November 13, 2025

Professional, courteous and timely. I would recommend their service department to my friends and associates. More

by nicolestewart844
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
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