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Southern Acura Newport News

Newport News, VA

4.8
786 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 786 reviews

February 08, 2024

Awesome as always They got us in quickly, stayed in communication and finished with our car in only a couple of hours. More

by rooster117
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Feb 09, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 08, 2024

Everything was fine. Staff are very professional. Staff was very helpful in explaining the other needs of vehicle. More

by towanda_evette_taylor
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Feb 09, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 07, 2024

My experience is ALWAYS great with the Team. Kevin is ALWAYS attentive to my concerns and he makes you feel as though I am his only customer. Kevin is very informative and makes sure I am aware. More

by MRSJACQUELYN
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 08, 2024 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 07, 2024

Spend money and my problem was never fixed My car was never repaired but I spent money More

by jespurling
Recommend Dealer
No
Employees Worked With
Brett Whitney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Whitney
Feb 07, 2024 -

Southern Acura Newport News responded

"Jespurling" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnr@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Feb 10, 2024 -

jespurling responded

I am in the system as Joseph Spurling. Your service manager Cisco knows exactly who I am and knows every issue I encountered at your establishment.

February 07, 2024

Fantastic service. Especially getting a loaner car when needed. I highly recommend Great job Berna More

by SANDYLACCHEO
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
February 06, 2024

Good service Kevin rafeek was an excellent help and he help me and was was so kind and patient with me while servicing my car More

by Daveranj
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 07, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 06, 2024

Always exceed all my expectations The team works to complete all my vehicle maintenance with the upmost care More

by Debragconrad
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 07, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 06, 2024

Professional and courteous. Always willing to listen to me , the concerns of my vehicle. A great team ! More

by ONENITA28
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Feb 07, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 06, 2024

Cisco is amazing. He always goes above and beyond to make sure I am taken care of and completely satisfied. More

by Marisaford7472
Recommend Dealer
Yes
Employees Worked With
Cisco
Feb 07, 2024 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 06, 2024

Kevin Rafeek is very professional. He always makes sure I get A1 service. Kevin always guides me to the best and necessary services I need to keep my car running well. More

by K.d.wright13
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 07, 2024 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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