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Southern Acura Newport News

Newport News, VA

4.8
786 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 786 reviews

February 14, 2024

Devin went out of his way to make sure I was satisfied with my purchase. I appreciate the time he spent showing me the updated technology on my vehicle. I have been taking my vehicles to this Newport More

by Irishman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrius Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 14, 2024

Kevin is always professional and provides quality customer service. Kevin also explains in detail the service that was provided. More

by 3clubnupe
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 15, 2024 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 13, 2024

Understood and addressed my concerns. Willingness to work with me I appreciated the effort to keep me informed and updated throughout the process More

by willisrdb
Recommend Dealer
Yes
Employees Worked With
Bret Whitney
Feb 14, 2024 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 13, 2024

Always positive. Kevin is a definite asset to your dealership. He's always friendly, courteous & gets me in & out on time. He also answers my ( sometimes dumb) questi More

by NCCOLLINS1
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 14, 2024 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 13, 2024

Always very helpful and communicative Acura has been good to us as we have two RDX SUV's More

by raceboatgt
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 14, 2024 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 13, 2024

Cisco is always great and makes sure everything is taken care of. He makes service a breeze. More

by Marisaford7472
Recommend Dealer
Yes
Employees Worked With
Cisco
Feb 14, 2024 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 12, 2024

Came in for an oil change left out with a transmission service 500 dollars later... Kevin was friendly , attentive and kept me informed through out the process. Car was finished in a timely manner rated S More

by jamille.lowther
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 13, 2024 -

Southern Acura Newport News responded

We appreciate your feedback and are eager to better your return experience.

February 11, 2024

Great and friendly dealership this is my second vehicle that I have purchased Devin was my salesmen and he is always a great guy to work with I recommended him to any of my friends and family looking to bu More

by Dioneb89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Festa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrius Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 11, 2024

Excellent service World class service. Easy to talk to and no pressure Will come.back Thanks More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Feb 13, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 11, 2024

Overall, the experience was great start to finish. Everyone was courteous kind. The facilities were clean. My car was cleaned. I will be back again soon. More

by CARL24
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 13, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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