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Southern Acura Newport News

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
785 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 785 reviews

April 10, 2024

Everybody was very friendly. Service was prompt & courteous. Lounge was. Comfortable. Explanation of problem was thorough More

by kbarnettva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 09, 2024

Excellent customer service and service feedback. Provided detail report on items that were verified and was attended with courtesy. More

by JOSE.ROMERO192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 06, 2024

I have never taken my 2009 MDX anywhere else! Bought it there and love the kind caring helpful people! They are so honest! More

by jtlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 06, 2024

Service was great. Everyone is so kind, but Cisco is always professional and helpful. Anytime i have a question, he has no problem helping me, no matter how silly the q More

by dvantellm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 05, 2024

Kevin was very pleasant toe and kept me informed about my vehicle's status in the service bay. More

by Casey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 03, 2024

Experienced, knowledgeable and customer centered staff 15-year customer who purchased two Acura vehicles at the dealership. The personal service keeps me coming back! Well done Kevin and team! More

by John & Gail M.
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
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Apr 04, 2024 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 29, 2024

Always treated like family. Cisco was professional, courteous and respectful. I also thank Joe for helping me to schedule my service. More

by CAWalker
Recommend Dealer
Yes
Employees Worked With
Cisco
Report | Print
Apr 04, 2024 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 25, 2024

I’ve been bringing my TSX here for service since I relocated to Newport News a couple of years ago. I am happy to say that I have had very pleasant experiences with both the Service and Parts departme More

by Redtree55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 23, 2024

Harassment - I don't own an Acura - you have me mixed up with someone else and still have not fixed the issue. More

by Kevdihunt
Recommend Dealer
No
Employees Worked With
Kevin Rafeek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Report | Print
Mar 26, 2024 -

Southern Acura Newport News responded

"Kevdihunt" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnr@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 22, 2024

Excellent customer service. .... ...professional, timely, warm welcome upon entering the service department... .... pleasant atmosphere, showed genuine concern for me as a custom More

by DAA_Titans2017
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Report | Print
Mar 26, 2024 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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