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Southern 441 Toyota
Royal Palm Beach, FL
508 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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508 Reviews of Southern 441 Toyota
July 13, 2020
Excellent Team; Financed a 2020 Toyota Highlander Hybrid My wife and I began to look for a 2020 Toyota Highlander Hybrid XLE w/ the 2nd row Captain's Chairs. Upon doing some research of different Toyota deal My wife and I began to look for a 2020 Toyota Highlander Hybrid XLE w/ the 2nd row Captain's Chairs. Upon doing some research of different Toyota dealerships in the area, this dealership had excellent reviews, including the Salesperson Alvaro Delgado. We decided to give this a try and emailed Mr. Delgado directly through "dealerrater.com". Mr. Delgado and the team (Sales manager Skyler Cutler and Finance manager Alfonso Suarez) impressed me with their professionalism and transparency in the vehicle discussion, offers and purchase process. I made a great decision coming to this dealership to find a great team and obtained a great offer. We said goodbye to our previous vehicle for trade in (which was also a fair offer), looked at excellent extended warranty plans available (and were also given a great offer on an extended warranty plan that works for us), we finalized the car purchase. I will certainly recommend this dealership to any family or friend who are looking for a new Toyota vehicle. I myself will return some years down the road when its time for me to look for a new vehicle. Thank you Alvaro Delgado, Skyler Cutler and Alfonso Suarez. Excellent team! More
by LazyChestnut
Employees Worked With
Alfonso Suarez, Alvaro Delgado, Skyler Cutler
July 13, 2020
Excellent Service Department! I took my 2013 Toyota Prius to the 441 Toyota Service Dept. I was given a loaner car while my vehicle was being serviced. My car had numerous warning I took my 2013 Toyota Prius to the 441 Toyota Service Dept. I was given a loaner car while my vehicle was being serviced. My car had numerous warning lights lit involving the braking system. My service advisor Pablo and the mechanic Gabriel sorted through the mess of trouble codes, diagnosed the problems and got me back on the road in no time. I have to say Pablo and Gabriel made what could have been a horrible experience into a pleasant experience. I do not wish anyone to have automotive mechanical problems, but if you do 441 Toyota has an A+ team of service department employees on standby to get your vehicle up and running as fast as possible! Gary G. 2013 Toyota Prius Three More
by sevarg
Employees Worked With
Service Writer "Pablo", Mechanic "Gabriel"
July 03, 2020
We had a very positive buying experience at Southern 441 Toyota with our sales consultant, Stanley Delva, leading the way! We will definitely point others your way for their next car purchase! Toyota with our sales consultant, Stanley Delva, leading the way! We will definitely point others your way for their next car purchase! More
by Lshore721
Employees Worked With
Dane Armas, Stanley Delva
July 01, 2020
Jason furdaus is by far the best service rep I have come across. Exceptional, attention to detail, remarkable. Jason the pieces to the puzzle needed. I drive far just to come here and be helped by him. Jaso across. Exceptional, attention to detail, remarkable. Jason the pieces to the puzzle needed. I drive far just to come here and be helped by him. Jason for president! More
by Alexandria bell
Employees Worked With
Jason furdaus
June 21, 2020
great car - poor service Went in for a 10,000 mile check-up, included in my overpriced package. The accountant who sells the car talks fast and misses all important points - t Went in for a 10,000 mile check-up, included in my overpriced package. The accountant who sells the car talks fast and misses all important points - the uselessness of everything else "bundled" with the car. So, they rotated my wheels and have noticed a leaky tire, but didn't inflate it and didn't even tell me which one tire needs service - but after rotation, it wound up being on the front left; also the invoice shows a charge that was not mentioned to me when they advised that wheel alignment was needed. Overall, poor customer service trying to oversell hard-to-check stories (like wheel alignment needed after 10,000 miles); either that, or vehicles are so poorly made that they come apart at the seams during normal operation (wheels go out of alignment during driving on existing roads / highways). This is my first Toyota, but I see a lot of them around and many of the Toyota owners with whom I speak seem happy with the cars, so I'll go with poor customer service. More
by crisdavid36
Employees Worked With
Andrew Vielot
June 20, 2020
The finance director Vincent DeCapua1. Hostile during The finance director Vincent DeCapua 1. Hostile during the calls 2. Racial comments that implying that the US is not like the country where the coun The finance director Vincent DeCapua 1. Hostile during the calls 2. Racial comments that implying that the US is not like the country where the country where im from 3. Lack of professionalism and courtesy to listen customer and discuss an alternate solution that satisfied the business need. 4. Unduly of a Director to carry himself in that manner 5. Threatening that if not done the way he was demanding the deal had to be canceled. Coercing to expose myself to a threat (by removing my fraud alert) to meet internal standards when the lender had already approved and cleared the vehicle financing. Nothing that impacted the dealership in receiving payment for the sold vehicle Leonardo S.Cruz More
by leocruz
Employees Worked With
Vincente DeCapua, James Barton, Mario Hernandez
June 16, 2020
I came in to have a new phone connected to the Bluetooth.The young man who came out to help was extremely helpful.He was both knowledgeable and curtious. Bluetooth.The young man who came out to help was extremely helpful.He was both knowledgeable and curtious. More
by joansaks
Employees Worked With
Stephan Roumain
June 04, 2020
Three-hour Oil Change! Not sure if it is customary for an oil change and tire rotation to take three hours, but that is how long my wife waited here. We even made the appoi Not sure if it is customary for an oil change and tire rotation to take three hours, but that is how long my wife waited here. We even made the appointment two days prior, but that did not help the ridiculous wait time. After sitting there for over two hours, she was approached by a service writer who asked for her name because he noticed she had been sitting there a very long time. She told him her name, and when this service writer went over to my wife's service writer, Se Young Kim, Kim said "Get her up on the lift now." After the work was completed (which only took 25 minutes!), my wife asked for Se Young's card. He said he did not have any. When she asked him to write down his name, he said, "Why? Do you want to complain to the manager?" My wife told him, yes, because the wait time was ridiculous. He said, "Oh, Jesus Christ!" and circled his name on the service slip. To further demonstrate this service departments lack of customer service, we have been trying to get a service manager on the phone for over an hour since she returned home, and have been getting sent to multiple people who are purportedly managers, and only getting voice mail. I bought my 2018 Rav4 new from this dealership, and still have complimentary service work to my credit, but I can tell you, I will NOT be coming back. I would rather pay someone who will do the work in a timely and courteous manner than get their free handouts with this disgraceful level of service. Oh, and don't forget to read the obvious bot-based response that will appear below this shortly stating they strive to deliver the best automotive experience, and call this "direct number" to the "owner". It's the same cookie-cutter line every low review has gotten here. Just another indication of their bottom-tier level of service. More
by ckohlhorst
Employees Worked With
Se Young Kim
May 26, 2020
2020 Corolla! After going to a few dealerships and searching the marketplace for private sellers, we finally came across a car at Southern 441 Toyota. Claudia was o After going to a few dealerships and searching the marketplace for private sellers, we finally came across a car at Southern 441 Toyota. Claudia was our sales person and she was amazing every step of the way ! It started from seeing the car online and then setting an appointment to see it. Once we got to the dealership Claudia walked us through the whole process and made it extremely smooth. I purchased a 2020 Corolla and couldn't be happier! Look forward to all of the service appointments at this wonderful dealership! Would highly recommend the dealership and Claudia to anyone in the market! More
by Michelle H
Employees Worked With
Claudia Bermudez
