SouthWest Nissan

Pressure free purchase (EDIT 8/01/2016): Unfortunately I'm having to amend my original rating. While the sales experience was excellent, the followup was less than acceptabl (EDIT 8/01/2016): Unfortunately I'm having to amend my original rating. While the sales experience was excellent, the followup was less than acceptable. Our vehicle was missing the key lock for the wheels and Collin McDonald said he would get a replacement and call on Monday. The day came and went without a response, fast forward two emails and one phone message without a response. I contacted the Used Car Manager today to voice my concerns of no response. In short, the item was not in stock and never ordered and I need to go by the service department to have it ordered. No explanation why the follow up was never made and in fact Collin was in earshot of the Manager because he was asking him questions based on my questions. I've changed my 5 star rating to a 3 star (neutral), pretty disappointed with the after sale communication. (Original Review on 7/23/2016): I appreciate the fact that my time was respected when I mentioned that I wanted to agree on a reasonable price without the customary back and forth. This was seen in the sales, appraisal and finance portions of our purchase. Although I feel well versed in the aspects of purchasing a car, each step was succinctly explained and our options clearly conveyed. Two hours from the test drive to completing all the paperwork, probably not in record time but just enough for my wife and I to feel comfortable with our salesman, Collin McDonald and the finance manger, Jason Toney. Outstanding sales and delivery of our new-to-us car! I seldom write reviews but feel that these gentleman deserve the recognition of a no-pressure or gimmick transaction that was much appreciated; their ability and professionalism reflect highly not only upon themselves but to Mr. Gilchrist's dealership. More

Tom Engel Fan I've bought a number of cars in the past few years, and, while all the experiences have been good, working with Tom on my new 2016 Nissan Maxima was a I've bought a number of cars in the past few years, and, while all the experiences have been good, working with Tom on my new 2016 Nissan Maxima was a real pleasure. Like most folks, I did some research online before I visited Southwest Nissan. I had a good general idea of what I was looking for, but of course had some questions. Tom listened to what I described I wanted and answered all my questions - without having to go to a tablet or computer. He just knows the Nissan line, what the various trim levels offer, and what the trade-offs are. We looked at two vehicles and Tom pointed out the differences as we drove. There was no pressure to select one or the other, just "This one has feature xx, and that one has feature yy." More like riding with a friend who knows cars than a salesman. Tom does sales the old fashioned way - always courteous, respectful, and listening to what you want, no pressure, no hassle, no "up selling". He is there to assist you with what you're looking for. Tell him what you're thoughts are, and he will help you select the model and trim level that will fit your requirements. Too often salespeople, any salespeople, are more interested in what they want to sell instead of what you want to buy. This isn't unreasonable, they are looking for the biggest commission. That isn't always in your best interest, and you may wind up with more than you need or really want. With Tom, you believe that he has a genuine interest in your satisfaction first and foremost. If you enjoy a low key, knowledgeable salesperson who will ensure you find what you want, then Tom Engel is the man to talk to. More

Out of state new customer purchased 2009 Nissan 370Z New years day of 2016 took a leap of faith and i drove from Kansas to purchase this vehicle. I am by no means a fan of dealing with car dealerships, b New years day of 2016 took a leap of faith and i drove from Kansas to purchase this vehicle. I am by no means a fan of dealing with car dealerships, but this one proved my reluctance wrong for the first time in my 41 year life. This all started over the phone a few weeks prior to intense negotiation. I requested detailed pics sent to me of this car on a lift so i may inspect the under carriage visually. Within an hour those pics hit my phone. I was NEVER haggled by this dealership into pushing for me to purchase, they respected my mechanical knowledge and background upon concerns i had with this vehicle. NOTHING was hidden, and NOTHING was baiting me into my further interest in it besides the car itself. I dealt predominately with the sales manager "Curtis Mc'donald" who absolutely SHINED thru this entire purchase, from start over the phone 500 miles away, until I was back home with the car. Curtis catered to every single request of mine with ZERO hesitation or reluctance, and was all done with extreme courtesy and respect. The car was sold to me "as is" and once it left their lot, anything that went wrong was my responsibility and i signed to that, however, initially when i arrived to test drive i noticed the trans slipping a bit, then upon arriving back home to kansas the alternator showed signs of failure, to which i replaced immediately out of my own pocket. After doing so the bill hit right at $300. I told Curtis what had happened and a full refund for the parts were refunded to me by him. I by no means was sold a lemon and knew it instantly upon driving the car back to ks. This vehicle had high mileage upon my purchase to which did not worry me after dealing with this wonderful staff, mainly Curtis Mcdonald. He shined from start to finish with this purchase and has gone above and beyond to make me happy and comfortable with this purchase. Curtis also agreed to have the trans fluid flushed at my local nissan dealership at their own cost. OUT....FRICKIN....STANDING experience with this gentleman and this dealership. 5 stars all the way across the board, if i could give 10 i would. I love this car, and the wonderful experience i went thru to get it, i will never deal with anyone else besides this dealership and Curtis Mcdonald in the future, the 1000 mile round trip was plenty worth it. HIGHLY recommend this business to anyone and everyone in the market to purchase a new or used vehicle. OUTSTANDING job Curtis, ill definately be back. :))))))))) More

Great Numbers Skill Justin Goes above and beyond getting you the best deal he can. He worked with me for about 3 hours and just when I thought all hope was lost he made t Justin Goes above and beyond getting you the best deal he can. He worked with me for about 3 hours and just when I thought all hope was lost he made the numbers add up. Do not waste your time at other Nissan dealerships. I am on my 8th Nissan and nobody can beat Southwest Nissan. Skip was my salesperson and was so patient with us .Thanks Guys. Nissan is very lucy to have them. More