SouthWest Ford Weatherford

I went < "shopping" and was greeted by Roy Dooley, from the Internet sales department. Roy was very knowledgeable, and friendly. He was willing to walk me around and provided lots of info on Dooley, from the Internet sales department. Roy was very knowledgeable, and friendly. He was willing to walk me around and provided lots of info on each model, accessories, etc; until I decided what I was really wanting. We shifted lots and Roy kept smiling and patient. When I found the one I wanted we were off. The paperwork, financing, information, dealing, were all up front and professional. I was really made a "deal I couldn't refuse" and even as late as it was, drove my new F250 home. Mike Watikus was personal and very open to communicate while Roy was busy with trade in, paperwork and all. Helped ease my mind on the purchase and was very friendly and open, even following the 12 hour day thay had all just put in. I will be buying my wife's new car from Roy, Mike and Southwest soon. Randall Parsons More

Roy handled the sale very professionally and presented a great price up front. He and Daniel Laux from their finance department created an enjoyable atmosphere in which to purchase a vehicle and were a ple great price up front. He and Daniel Laux from their finance department created an enjoyable atmosphere in which to purchase a vehicle and were a pleasure to work with. More

I have bought a 2012 Ford Edge and a 2012 Ford F-150 from the internet sales team in the past two months. Both purchases went smoothly. Roy and Mike are personable and fun to work with. Wally Steen the internet sales team in the past two months. Both purchases went smoothly. Roy and Mike are personable and fun to work with. Wally Steen More

I bought two cars in the last month they did a great job on all fronts, follow up has been excellent and treated my mother and I like we were kings. thanks on all fronts, follow up has been excellent and treated my mother and I like we were kings. thanks More

I took my 2002 Ranger to Southwest Ford to have the Cam sensor and synchronizer replaced. This is a common problem with the 3.0 Ltr V-6, there are many forums on the internet addressing the issue, and ther sensor and synchronizer replaced. This is a common problem with the 3.0 Ltr V-6, there are many forums on the internet addressing the issue, and there is a Technical Service Bulletin from 2005. There was a recall on the speed control, so I decided to have both done at the same time. I had already priced the parts required for the repair and saw that it should require 1.2 hours labor. All together, the repair should have cost around $300. I met with the "service advisor" and told him what the problem was with the vehicle. I told him that I only wanted to have the parts replaced, nothing more. There would be no codes to diagnose the problem, as the problem only occurs at over 3000 RPMs and no codes are recorded over 2500 RPMs, this is also stated in the TSB which I provided to the advisor. When the "service advisor" returned two hours later with the estimate for repairs, he said that it would cost $566 to be repaired. The mechanic supposedly had already diagnosed the problem, for $89, even though it was not needed. The parts were going to be almost twice what I could have gotten them for at retail at any number of locations. They even tacked on 12% to the already inflated labor charge for environmental/shop supply fees. according to the estimate, this is for "nuts, bolts, washers, tape, rags, aerospray, shellac, solvent, carburator cleaner, towels, solder, battery cleaner, wire, window sealer, waste disposal, used oil, antifreeze and reclaimed R-12 etc." None of these would be applicable to my repair except maybe a rag to wipe the mechanics hands, and is that not a cost of doing business? The repair did in fact fix the problem, but I feel that the cost was way over the top. The "service advisor" spoke to me as if I knew nothing about car repair. I should have done the work myself, as it is a 30 minute for a competent mechanic, but since I was getting the recall work done anyway I decided to let them do the work. Considering the lack of responding to the customer's wishes and the outrageous pricing for a simple repair, I would not recommend this dealer to anyone. We are planning to purchase a new Edge in the next few months, but it won't be from Southwest Ford. More