South Bay Hyundai

My husband and I arrived at the dealership with a very clear purpose: we knew exactly which car we wanted, had confirmed its availability, and were ready to make the purchase. In fact, the moment we saw t clear purpose: we knew exactly which car we wanted, had confirmed its availability, and were ready to make the purchase. In fact, the moment we saw the car, I was already certain it was 'the one.' Unfortunately, our interaction with the salesperson immediately struck a negative chord. It felt as though he made assumptions about our genuine interest or ability to buy, treating us with a noticeable lack of respect and seriousness from the start. This dismissive attitude really set a frustrating tone. For instance, when my husband spotted a large decorative "bone" in another vehicle – something dealerships often use for photo opportunities – and politely asked the salesperson if we could take a picture with it in our chosen car, he simply said "Oh, yeah, yeah, yeah" and then completely disengaged. After my husband brought the bone to our car and we took the picture, the salesperson just left without another word, not even offering to help or acknowledge our excitement. This small moment perfectly summed up his overall lack of engagement and made what should have been an exciting purchase feel unwelcoming. However, I must commend the rest of your team. Once we moved past the initial sales interaction and into the purchase phase, the experience became completely different. The finance guy was truly amazing. He was professional, incredibly clear, and efficient, making the final steps of the purchase, including handling my down payment, a remarkably smooth and positive experience. I believe that consistent, respectful customer service from all sales staff, free of presumptions and with genuine engagement, would significantly elevate the car-buying experience at your dealership. A big thank you to your finance team for making the closing process so positive. More

Nicole was great! She was helpful and efficient. The entire experience was pleasant. I’ll definitely continue to use Southbay Hyundai! She was helpful and efficient. The entire experience was pleasant. I’ll definitely continue to use Southbay Hyundai! More

Kevin was very professional and cared about my daily live and current situation, I was very happy with his knowledge about the car I was looking into. He even went out of his way to help me with my other car and current situation, I was very happy with his knowledge about the car I was looking into. He even went out of his way to help me with my other car. I would recommend him to anyone who is looking to purchase a car. More

Rian was a great salesman answered all my questions were together with sales manager to get me the color and model that I wanted together with sales manager to get me the color and model that I wanted More

I had a really good experience at the dealership. I worked with Chris Axume in finance, who was super knowledgeable about the vehicle and all the process and benefits that come after signing on the l I worked with Chris Axume in finance, who was super knowledgeable about the vehicle and all the process and benefits that come after signing on the line, and in particular I felt he was super efficient with my time. More

Even that I didn't speak to a consultant because I went in for 2 recalls, lady at front desk was kind and friendly, process was fast and easy. in for 2 recalls, lady at front desk was kind and friendly, process was fast and easy. More

Great customer service. Not pushy or pressuring you. Worked with us financially. Great experience all around. Not pushy or pressuring you. Worked with us financially. Great experience all around. More

I had a great experience at Hyundai. The staff was professional, friendly, and went out of their way to make the process smooth and stress-free. Antonio was especially great, helpful, pa The staff was professional, friendly, and went out of their way to make the process smooth and stress-free. Antonio was especially great, helpful, patient, and made sure all my questions were answered. The vehicle was exactly as described, and I’m very happy with my purchase. Highly recommend this dealership if you’re looking for great service and a team that truly cares! More

Had the best experience with Oscar and Steve! Couldn’t thank them enough for not only giving us an incredible deal on one car, but two!!!! They went above and beyond to assist us and make sure al Couldn’t thank them enough for not only giving us an incredible deal on one car, but two!!!! They went above and beyond to assist us and make sure all our questions were answered. Even stayed late since we could they there until close to closing time. Over all, couldn’t have asked for a better experience! More

Nice people working at the South Bay location. The work done on my car was good and satified with time it took to do the job. The work done on my car was good and satified with time it took to do the job. More