South Bay BMW

On June 19, 2012, I took my car into South Bay BMW for service and a wash. They also performed an inspection as well. They next day I went to use my windshield wipers and one of them was broken. Why wa service and a wash. They also performed an inspection as well. They next day I went to use my windshield wipers and one of them was broken. Why wasn't this noticed? I contacted my service advisor regarding this issue and he never responded. A few days later, I called him again and we scheduled a day for me to come in to have it repaired. However, I was unexpectedly scheduled for a Court appearance and left my service advisor a message regarding scheduling another date for repair. He has never returned my phone call. Additionally, I emailed the general manager regarding the service advisor's lack of customer service and I have never received a reply from the general. This dealership lacks customer service. I have had several of my cars serviced through McKenna BMW for 7 years and never have had an issue. Therefore, I returned to McKenna BMW to have my windshield wiper repaired with a smile and excellent service. More

As I started my search for a new car (due to the end of lease), I found South Bay BMW, and especially Chris Conway, to offer me the flexibility and responsiveness I was looking for. Chris went above and be lease), I found South Bay BMW, and especially Chris Conway, to offer me the flexibility and responsiveness I was looking for. Chris went above and beyond to find the specific car I was looking for, within my budget, and the short time frame I had available - not much more to ask for. Through the process, Chris and the team were very friendly and professional, accommodating my needs and making me comfortable to finalize the deal. If you are a fan of the BMW brand and is looking for a good buying experience, I would recommend South Bay BMW and Chris Conway. Ed, Redondo Beach More

Mr O' Connor give me and my boyfriend excellent customer service, he was friendly and he was very helpful he answer all are questions he is a really down to earth person. I purchased the new 650 i am real service, he was friendly and he was very helpful he answer all are questions he is a really down to earth person. I purchased the new 650 i am really happy w my car. Sincerely, Geraldine Freeman More

Couldn't have had a better experience. Taylor and I negotiated the entire deal online. I'd done my homework and preferred to keep it simple and Taylor was very straightforward and easy to work with. negotiated the entire deal online. I'd done my homework and preferred to keep it simple and Taylor was very straightforward and easy to work with. We struck a deal I was happy with, then he collected some simple information from me. When my car arrived in stock, I drove down and the entire process couldn't have been faster and easier. Fantastic service, fantastic experience. More

The time had come where my 3 year lease was up and it was time for me to decide to buy my Mini Cooper or get into a new vehicle. I worked with Stephen and Julia very closely to weigh all my options, not hav time for me to decide to buy my Mini Cooper or get into a new vehicle. I worked with Stephen and Julia very closely to weigh all my options, not having an easy process. Stephen and Julia were great at following through with me and answering all my questions and helping me make the smartest choice for me. I decided to buy my Mini Cooper and couldn't be happier. Stephen was nice enough to take my personal belongings out of my Mini while South Bay worked their magic. Thank you to Stephen, Julia and even Alex for bearing with me through this entire process. I will make sure I come and say hello when I'm in the area~ Michelle~ More

I had the change to get my first BMW almost two months ago in April, but I still wanted to make sure I tookthe time to write a review of my experience. My wife and I were met by Stephen Gagliano shortly a ago in April, but I still wanted to make sure I tookthe time to write a review of my experience. My wife and I were met by Stephen Gagliano shortly after we arrived, and the experience was fantastic. Stephen took the time to go through explanations and any questions we had, and made us feelvery comfortable at the dealership. His total laid back and non-pressuring attitude definitely made a difference and ultimately helped us deciding to go with a BMW X5. Stephen provided in depth information about the X5 and BMW in general, and during our testdrive he meticulously provided insight into the numerous features of the X5. I knew coming in I was in the market for an SUV, and after deciding between a Chevy Tahoe, a Range Rover, and a Mercedes Benz, Stephen helped me gowith the X5, and I am glad I made that decision. He was patient and thorough in answering the numerous questions I asked him over the few hours we were there. South Bay BMW was great in comparison to the other South Bay dealerships I visited in my search for car options. Any by far, Stephen was the most outstanding employee to work with. Anyone thinking about a new BMW, or let a lone a new luxory car, should make a visit to South Bay BMW and ask for Stephen! Vinay Swaminathan More

Rich is a class act! He was honest, straight forward and always putting the client's (my) interests first. No pressure, no gimmicks or fast talk, just straight to the point and professional. A great expere always putting the client's (my) interests first. No pressure, no gimmicks or fast talk, just straight to the point and professional. A great expereince from a dedicated and confident man. Thanks More

I went into South Bay BMW last Monday to look for a solid and reliable used car for my son to commute to college. I was immediately and warmly greeted by the sales manager, Chris, who, after discussing my n and reliable used car for my son to commute to college. I was immediately and warmly greeted by the sales manager, Chris, who, after discussing my needs, turned me over to his top client advisor, "Coach" Watters. We took a leisurely tour of the lot, and I found the car I was looking for ---- a 2011 Nissan Versa that was still under warranty, and priced considerably below Edmunds True Market Value. Within 24 hours, my son was driving his car off the lot in time for his high school graduation. Happy Dad, and Very Happy Son!! Stop in and ask for "Coach" Watters --- he'll show you how to score a great deal, too!! More