South Bay BMW

Great service for first time BMW owner. So I came here for the first time in December of 2016, two days before New Year's day, because my TPMS light had turned on 4 times since April. I had So I came here for the first time in December of 2016, two days before New Year's day, because my TPMS light had turned on 4 times since April. I had been reinflating my tires to get the TPMS light to turn off, but since this was the 4th time the light had turned on in a relatively short period of time, I decided to take my car to South Bay BMW to find out what was wrong. Without even having to make an appointment, I stopped by after work and Alen, my new Service Advisor, immediately came out to have a look at my tires while one of the parking attendants backed up the car. He immediately found a giant screw that had lodged itself into my rear passenger side tire that I had missed. So I left my car with Alen to have the tire replaced and I got a very clean X3 loaner to use while my car was worked on. When my car was ready on the 2nd, I got a call, a text, and an email from Alen letting me know (nice!) and it's been smooth sailing since. My second time here was in mid February, I came in because I was due for a brake fluid exchange. My car's CBS indicator for brake fluid had been red for a week and I finally made time to come in after work. Again, I met with Alen without an appointment. I left my car with him, but when I went to the loaner desk, it turned out that my license had expired and my new one was sitting on my desk at home (doh!). So I got my car and dropped it off again a couple of days later (with my new license in hand this time) and I requested a sedan and got an extremely clean and very new 330i loaner! My car was ready the next day, but I couldn't make it there before closing, so I took advantage of South Bay BMW's very generous 24 hour grace period on loaners and I picked up my car the next day after work before they closed. Again, Alen and his team did an excellent job! Even though I've only left my car with Alen twice, I feel like we're building a good rapport, he's patiently answered all of my questions, and I feel comfortable recommending him and South Bay BMW to anyone looking to service their BMW. The one thing I wish they'd add to improve the customer experience is contactless payments. Contactless is a shared standard used by Apple Pay, Android Pay, Samsung Pay, Microsoft Wallet, and is even built into the BMW credit card offered by BMW. Check the brochure for the BMW Card at the parts/cashier desk where the BMW Card is clearly pictured with a contactless logo on the front indicating that it has contactless built in. It's disappointing that you can't use the contactless feature built into every BMW Card at South Bay BMW. To the management/accountants/owners of South Bay BMW, I'd like to add that contactless payments DOESN'T ADD A PENNY to card processing costs (not even for Apple Pay), so please, please add contactless payments as a way to improve the customer experience for BMW Card cardholders and Apple Pay, etc. users. More

Easy, no pressure and A-lister service! Mike was great and continues to be great. Always looking out for me. Purchased a 2013 BMW 335i and he did the best he could to make the process painle Mike was great and continues to be great. Always looking out for me. Purchased a 2013 BMW 335i and he did the best he could to make the process painless, not to mention that he went out of his way to take care of my purchase needs. Very professional and doesn't disappoint. Thanks mike. I'm sure I'll be seeing you again. More

Return lease Marc clearly is not the right person in this business!!!! Made me wait more than 25 mins. No pologyze. The guy has attitude!!!! I will NEVER AGAIN Marc clearly is not the right person in this business!!!! Made me wait more than 25 mins. No pologyze. The guy has attitude!!!! I will NEVER AGAIN deal with this dealerships ever again. When it comes to customer service they are the worst!!!!! Do ur self a favor and DONOT go to this dealership!!!! More

A wonderful 1st, made a virgin feel so at ease!!! Wonderful experience and personalized service from start to finish. Buying a car can create anxiety but buying a BMW is beyond milestone for me. I loo Wonderful experience and personalized service from start to finish. Buying a car can create anxiety but buying a BMW is beyond milestone for me. I look forward to a continued relationship and good quality service with the BMW family. My salesperson Al was amazing. Very knowledgeable and very real. I will definitely stay in touch with him for a smooth transition in enjoying my ultimate driving machine. More

Wonderful experience buying my first BMW! I couldn't have asked for a better experience in buying my first BMW. South Bay BMW of Torrance is a beautiful facility with outstanding employees. I I couldn't have asked for a better experience in buying my first BMW. South Bay BMW of Torrance is a beautiful facility with outstanding employees. I worked primarily with Al Asghari and Alex the financial manager. Omar also did a wonderful job of introducing me to the technology within vehicle and talking me through step-by-step how to operate different controls. Each individual was very helpful and took the time to meet all of my needs. I highly recommend each of them and the dealership itself. More

Excellent Guided through Lease process Jamil helped me very well through the first time of a lease process. Of course he guided me finding the right vehicle for me and always kept me infor Jamil helped me very well through the first time of a lease process. Of course he guided me finding the right vehicle for me and always kept me informed about the necessary steps to install the lease. Thanks More

Exceptional customer Service, This is my third BMW I have leased from South Bay BMW and its because of the excellent service. I have received Great service from Steve Marx and his This is my third BMW I have leased from South Bay BMW and its because of the excellent service. I have received Great service from Steve Marx and his team. I had the pleasure of meeting Mr. Reza from finance and he was patient in answering all my questions. You're all Awesome!! Morena More

Dynamic Duo of South Bay BMW John was responsive with no pressure, which made selecting BMW the choice for our next car. Kevin quickly got us up to speed with the features of our John was responsive with no pressure, which made selecting BMW the choice for our next car. Kevin quickly got us up to speed with the features of our new X5--very helpful. More

Great experience South Bay BMW great and Al was amazing! This was my First BMW purchase and a big one for me to make. Al was so patient and showed me many cars and a South Bay BMW great and Al was amazing! This was my First BMW purchase and a big one for me to make. Al was so patient and showed me many cars and answered all of my gazillion questions. Thank you Al!!! I LOVE MY NEW CAR! More

Amazing Sales Associate Roseanna was great and made me feel extremely comfortable. She was very attentive and made me have a great first experience with BMW. Will absolutely Roseanna was great and made me feel extremely comfortable. She was very attentive and made me have a great first experience with BMW. Will absolutely got back to her in the future. More