South Bay BMW

Walked in for service, walked out with a new car! I had been looking to upgrade my 3 series to an SUV for some time as my toddler was getting bigger and I needed a bigger car. I didn't have a lot of t I had been looking to upgrade my 3 series to an SUV for some time as my toddler was getting bigger and I needed a bigger car. I didn't have a lot of time to haggle or negotiate, and Mike (who was recommended to me by my service adviser Willie) walked me through a bunch of cars and each of their features. I ended up buying a pre-owned service loaner for a great deal thanks to Mike's persistence (I was originally looking to build/buy a new car as I always have) but am very happy with my purchase. No pressure sales- truly a terrific experience! More

Great Experience!! This was my second BMW purchased from South Bay BMW. My first experience was good; but, my second was the best. Working with Justin Skoll made my ca This was my second BMW purchased from South Bay BMW. My first experience was good; but, my second was the best. Working with Justin Skoll made my car buying experience awesome!! He worked with me to find the perfect vehicle. When I bought my first BMW I ordered it custom from Germany. So, I decided to do the same with this vehicle. Justin spent the necessary time with me explaining every detail and option. When the car was delivered....it was a masterpiece!! Thank you, Justin! And, thank you...Juan for showing me the new features to my 2017 530i. More

New car lease Transaction was smooth and seamless. Steve Marx is extremely professional, everything was handled well from start to drive off! Will definitely retur Transaction was smooth and seamless. Steve Marx is extremely professional, everything was handled well from start to drive off! Will definitely return when my lease expires. More

Easy and hassle free deal. I had a fairly easy deal at this dealership. Originally someone else was supposed to help me but he was involved with another customer. Jin Sohn stepp I had a fairly easy deal at this dealership. Originally someone else was supposed to help me but he was involved with another customer. Jin Sohn stepped in, took over and helped process all the paperwork necessary in a fairly short time. Jin also gave me his business card and followed up with me several times since I brought the BMW home to make sure everything is ok or if I needed any additional help or if I had any questions. I appreciated his professionalism and his helpfulness in closing the deal for buying my first BMW and my first experience at this dealership. More

Complete waste of time and energy I do not recommend this dealership to anyone. The sales personnel I worked with were inconsiderate of my time and have no concept of customer service I do not recommend this dealership to anyone. The sales personnel I worked with were inconsiderate of my time and have no concept of customer service. Despite having an appointment to purchase my new car, the car I wanted had already been sold to someone else. The salesperson made me wait around for 45 minutes while he helped other clients Then he took me to a dusty, Disneyland sized parking lot miles away from the dealership. He bumbled around for almost 20 minutes gaining access to the remote parking lot and getting the keys for the car that he proposed to substitute for the one that I had chosen. We did laps around the parking lot looking for an open car trunk and I was shown a filthy car that looked more used than new. When I told him that I wasn't interested in buying the car that he proposing to substitute, he tried to tell me that I didn't really need the options or car that I had chosen. We were locked into the remote location by a security guard and had to wait for him to be released from this deserted prison like facility. The sales team stole enough of my precious time that I feel angry enough to waste more writing this review. Don't shop here! More

Stay away from the Service Department !!! Very dishonest service advisor, I will not go back. Rude, and has no product knowledge. Their Vice President, Bob Hogan wasn't very interested in my e Very dishonest service advisor, I will not go back. Rude, and has no product knowledge. Their Vice President, Bob Hogan wasn't very interested in my experience either. I guess it runs in the "family". More

Wow - Jenny went above and beyond! I purchased a vehicle at South Bay BMW. After trying to create my own username on Sirius XM with the 1-year free preview, Sirius managed to delete al I purchased a vehicle at South Bay BMW. After trying to create my own username on Sirius XM with the 1-year free preview, Sirius managed to delete all my information and told me I needed to contact South Bay to re-instate it (they would do nothing). Jenny took my information, told me it might be a few days, then 30 minutes after we first spoke she had it 100% fixed!!! Truly a BMW Genius that saved the day and fully addressed my concern. Thanks Jenny! More

WORKS TWICE AS HARD TO MAKE THE DEAL!! Stan , is the # 1 Client Adviser at this dealership he helped me purchase not one but two replacement vehicles in three days . It was his dedicatio Stan , is the # 1 Client Adviser at this dealership he helped me purchase not one but two replacement vehicles in three days . It was his dedication to superior customer service , professionalism , knowledge of the BMW brand and a complete willingness to make your buying experience a complete and stress -free process as possible. He is a classic example of what BMW is all about professionalism and attention to detail, Stan showed my wife and I patience and understanding during the hours that he spent with us on test drives and looking at potential cars . We never felt rushed or inferior by asking "silly questions". Stan is a asset to the Dealership and the leadership should do everything in its power to retain Stan and make sure that he retained and always well compensated for his efforts. More

Excellent Dealership! I was lucky enough to have Jin assisting me in sales. I already new the car I wanted, but he was able to coordinate everything so smoothly and profess I was lucky enough to have Jin assisting me in sales. I already new the car I wanted, but he was able to coordinate everything so smoothly and professionally, that I was really blown away by the service. He went above and beyond to help me with car financing. I was also able to drive home with my new car in about two hours. Five stars to Jin! I highly recommend him to any future potential clients. More

Great service Jin was so helpful, efficient and honest. He never wasted my time and was very respectful of my budget. He got me in and out of the dealership with my Jin was so helpful, efficient and honest. He never wasted my time and was very respectful of my budget. He got me in and out of the dealership with my new car in 1 hour!! Yes, I said that correctly, 1 hour. He never did that ridiculously frustrating dance between the "manager/finance and me". We agreed upon a price the night before and he honored it the next day when I showed up to buy the car. He was also so incredibly patient. If you want a no hassle, honest guy that shows respect for your time and wallet pick Jin. I will only be buying my cars from him from now on. More