South Bay BMW

Outstanding Customer Service Experience w/Michael Yoakim We cold-called South Bay BMW last week after reading an article online about rebates being offered on the i3 model. Our call was transferred to Michae We cold-called South Bay BMW last week after reading an article online about rebates being offered on the i3 model. Our call was transferred to Michael Yoakim who, without hesitation, was able to answer all of our questions in great detail. We had actually stopped by the Santa Monica dealership earlier in the day and were disappointed in the salesman’s knowledge of the i3 model and the rebates offer. In stark contrast, Michael at South Bay BMW, went above and beyond in explaining everything we needed to know. I wasn’t necessarily ready to commit to the i3 but after a test drive with Michael and a lot of questions on my part, I was driving off in a new i3 the very next day. I have to say this was hands-down the most most enjoyable, professional and easiest lease process I have ever been through, and that’s saying a lot. I put Michael through his paces and he was so patient and communicative during the entire process. South Bay BMW has ensured my future loyalty to them, thanks to Michael’s incredible customer service. I would absolutely recommend him to anyone looking for a new car. Michael is the very definition of luxury customer service. Oh yeah, and I love my new i3! More

Arsen is amazing , first time leasing on BMW. He provides professional opinions and services. He followed up and very organized. I highly recommended him to the first- , first time leasing on BMW. He provides professional opinions and services. He followed up and very organized. I highly recommended him to the first-time buyer. More

Ah-MAY-zing May, my new service advisor, was fantastic. Though she has not helped me prior, she still recognized me as a SoBay BMW customer and as we had been fri May, my new service advisor, was fantastic. Though she has not helped me prior, she still recognized me as a SoBay BMW customer and as we had been friends for a while. She was through, answered my questions, and genuinely interested in taking care of me and my vehicle. Thanks May! More

Annual Service Maintenance The dealership contacted us about annual service, scheduled appointment, completed same day and fast. Complementary Uber for lunch was helpful. Remin The dealership contacted us about annual service, scheduled appointment, completed same day and fast. Complementary Uber for lunch was helpful. Reminder for service very good. More

Best service Rep May is the best service reps I have dealt with BMW. She covered everything and followed up when she said she would. xxxxx xxxxxx xxxxx xxxxx xxxxx xx May is the best service reps I have dealt with BMW. She covered everything and followed up when she said she would. xxxxx xxxxxx xxxxx xxxxx xxxxx xxxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxx xxxxx More

Air bag recall and service due I got an appointment quickly to get the air bag recall done. Everyone as helpful and courteous. My car was ready at the time when they said it would b I got an appointment quickly to get the air bag recall done. Everyone as helpful and courteous. My car was ready at the time when they said it would be. More

Painless and Excellent I am a repeat customer. Obviously I am very happy with the overall experience and the people I work with for me to return year after year to the same I am a repeat customer. Obviously I am very happy with the overall experience and the people I work with for me to return year after year to the same dealership and the people. I have ordered a new car to my personal options. They notified me when the car was in. I went the next day and the total process took less than an hour. I drove away very happy. More

Great customer service Stan was very friendly and patient while my wife and I were deciding on our purchase . He was very knowledgeable about the vehicles he showed us and w Stan was very friendly and patient while my wife and I were deciding on our purchase . He was very knowledgeable about the vehicles he showed us and went out of his way to take care of us. We are very happy with our purchase and will be back when it's time for our next car. More

Taking Care of Business Engine light was going off and on while driving on my 7 series. Set and appointment with Jorge, keep car overnight with easy rental and return. Thank Engine light was going off and on while driving on my 7 series. Set and appointment with Jorge, keep car overnight with easy rental and return. Thanks Jorge!!!! You take care of business and kept me updated on the progress. More

South Bay BMW I have been with South Bay BMW since 1985. That speaks for itself. I have said what I wanted to say and that is that. I have been with South Bay BMW since 1985. That speaks for itself. I have said what I wanted to say and that is that. More