South Bay BMW

Great service Dan Grammer is the reason I keep coming back to South Bay BMW. Dan keeps me informed of the service being performed. He calls when he says he will c Dan Grammer is the reason I keep coming back to South Bay BMW. Dan keeps me informed of the service being performed. He calls when he says he will call. He is knowledgeable, attentive and friendly. More

Good experience Reliable partner. Helped me to find new car and it was delivered next day. Spend very little time at the dealership. Process was transparent and upfro Reliable partner. Helped me to find new car and it was delivered next day. Spend very little time at the dealership. Process was transparent and upfront. More

Service Once I was able to get through on the phone the service was great. Scheduling the VIP service is always challenging but once you can do it it is wort Once I was able to get through on the phone the service was great. Scheduling the VIP service is always challenging but once you can do it it is worth it.Sometimes they don’t have drivers to deliver these cars and so you have to wait for a few days. More

Replace tire and car wash Replace a brand new tire which has a nail, but sales did not offer an option for tire warranty (Does X3 has tire warranty?), the replacement is expens Replace a brand new tire which has a nail, but sales did not offer an option for tire warranty (Does X3 has tire warranty?), the replacement is expense for just one tire. The service person’s name did not show up at selected list, who do I need to choose? More

Very nice person first time we met very comfortable right away i already recomend to the whole family and friends, my next car I’ll come back here again first time we met very comfortable right away i already recomend to the whole family and friends, my next car I’ll come back here again More

Nice person but I was handed off to another person. I still gave a high rating even though I was immediately handed off to another person (and wasn't given any explanation that this was happening, or wh I still gave a high rating even though I was immediately handed off to another person (and wasn't given any explanation that this was happening, or why) because he was nice. BUT, I specifically said I wanted the same car as I had. . . and ended up with one that didn't have the front and back alert (beeping) or the keyless entry. He told me about the alert not being on this car but I was bummed to find out it wasn't keyless after I drove home. THIS IS MY 6TH CAR WITH THIS DEALERSHIP and I feel like these details should be treated as important. I always ask to end up with monthly payments under $500, but somehow, it always ends up higher by the time were done with the financial person. And then with the turn in, Marc said there were $900 worth of nicks! I kept that car clean and it only had parking lot dings (which I can't control). I feel like these nickle and diming techniques are not a great quality and my loyalty should be treated better. I was considering switching to a Tesla, but Marc also told me that I shouldn't do that because Tesla doesn't have any service centers, which I found out later, isn't true. :-( These "little" irritations have added up to a feeling of shadiness. More

Great knowledgeable service I dropped of my M4 on Monday afternoon they gave me an Enterprise x3 and I picked my car the following day - no fuss great service. I dropped of my M4 on Monday afternoon they gave me an Enterprise x3 and I picked my car the following day - no fuss great service. More

Better service in Reno Nevada The Service Advisor Anderson was a great help, but the actual auto service left me with a repeat incident on the Sierra Mountains, no phone reception The Service Advisor Anderson was a great help, but the actual auto service left me with a repeat incident on the Sierra Mountains, no phone reception and very frustrated. However, Anderson continued to support me in getting auto service contact information for Bill Pearce BMW Reno Nevada and they ultimately resolved. More

MY first BMW service Excellent Service and attention to my questions and anticipated my needs. This was my first experience for my first new car in many years. Also, appre Excellent Service and attention to my questions and anticipated my needs. This was my first experience for my first new car in many years. Also, appreciated the loaner car and coffee bar. More

Annual Auto Service The service I received was excellent. Annual service was performed, a temp sensor recall was completed, and new floor mats were installed. All of th The service I received was excellent. Annual service was performed, a temp sensor recall was completed, and new floor mats were installed. All of this was accomplished ahead of the promised completion time. Anderson Chinchilla scheduled this activity and provided me with Uber transportation from and to the dealership. Very well done and convenient. More