South Bay BMW

I am a loyal customer, but wasn't sure that I would be able to afford staying with the brand this year. Thanks to Ellen Montgomery's patience and hard work, it was possible. I came in worried & left ver able to afford staying with the brand this year. Thanks to Ellen Montgomery's patience and hard work, it was possible. I came in worried & left very excited about my new BMW! Ellen listened to my needs, found the car I wanted, and was able to offer me the price I requested. Thanks to Ellen I am still driving a BMW! More

I had been looking for a used RED 328i for several weeks, both on line and a visit to another BMW dealership which didn't seem to care at all since they had no red used BMWs. I saw my car on the South Bay w both on line and a visit to another BMW dealership which didn't seem to care at all since they had no red used BMWs. I saw my car on the South Bay website last Wednesday and submitted an inquiry on line. Tim called me within 20 minutes and established that the car was crimson red, a 2009 with very low mileage. He emailed me a credit application and when I was accepted (which took about an hour or so), we made an appointment for Wednesday evening. Tim then called me back to tell me he had just inspected the car and it was a manual transmission, rather than waiting for me to get there and finding out on the spot. I told him that was OK and we met that evening. Tim was more than gracious, let me drive the car and indulged my excitement at finding just what I wanted. I thought the price was more than fair, given the very low mileage, and Tim explained all of the maintenance benefits, free car washes, etc. and the additional coverage I should take. We made the deal on the spot. Tim suggested the possibility of getting a better price for my old car than the trade in offered by the dealership which turned out to be an excellent suggestion and he picked me up on Friday after I sold my old car. He took me to see Andy to complete all the paperwork which was extremely easy and efficient. Andy explained everything I was signing and Tim was waiting with the car in front to show me all the bells and whistles. He had also found out that the car had previously been leased by an employee of the dealership whom I met and who gave me a hug and wished me much happiness in "our" car. I was out of there in a very short time, deliriously happy with my purchase and with the whole process. Tim was really nice, very professional, very low key and extremely great to work with. I know I made it easy because they had what I wanted but the experience was so nice that I actually am looking forward to taking the car in for maintenance. What lovely people all around and what a wonderful experience. More

I know the dealer only through my dealings with Sergio Herrera, and I have no complaints whatsoever. He is friendly, helpful, and appears competent. The prices could be lower, but I am sure that Sergio Herrera, and I have no complaints whatsoever. He is friendly, helpful, and appears competent. The prices could be lower, but I am sure that Sergio is not responsible. I started with another service consultant, then somehow (without a specific reason) changed to a second one, and then to Sergio. I have remained with him and have no intention to change. More

I for one have never had any problems with service or sales at South Bay BMW. Kevin is my CA and he has taken care of me and my family members as if we were all VIPs. Always knowledgeable and if he does sales at South Bay BMW. Kevin is my CA and he has taken care of me and my family members as if we were all VIPs. Always knowledgeable and if he does not have the answer, he does not xx you with dealer lingo, he simply states I will find out the answer to your question and gets back to me. As customers we too have to be more patient, as I have heard other customers' requests and their CA is trying hard to help but the customer has unrealistic expectations. If we all took Kevin's approach, I believe there would be less misunderstandings in service bay and that goes for both customers and CAs. Previous CAs I had years ago were not as helpful as Kevin is today. More

South Bay BMW is the BEST !!!! I had a problem with my car and had visited several dealerships and not one was able to diagnose or figure out the solution, until I visited the guys at South Bay. If it wa car and had visited several dealerships and not one was able to diagnose or figure out the solution, until I visited the guys at South Bay. If it wasn't for Kevin Smuckler, I was ready to sell my car and probably not buy another BMW again. He was the only advisor that actually went the extra mile. He was able to provide a very knowledgable shop foreman, Craig, that went out on a test drive with me and within a short period of time, the problem was solved. Kevin always kept me updated and made the procedure painless. I was so relieved the problem got solved and I fell in love with my car again. Thanks Kevin, Craig and the rest of the crew at South Bay for making my life a lot less stressful. More

I have been dealing with South Bay BMW for about six years now, primarily with the service department although I recently leased an X3 there. I have always found the personnel there to freindly, courteo years now, primarily with the service department although I recently leased an X3 there. I have always found the personnel there to freindly, courteous and knowledgeble and have never had a bad experience. In particular, my service advisor, Kevin Smuckler, has gone the extra mile to make sure that my needs were taken care of whenever I brought my car in. Also the facil;ity there is clean, organized and welcoming. I would not hesitate to recommend this dealer to anyone. More

I am giving this dealership the highest grade possible in ALL categories. I am from Orange County and I shopped several Orange County dealers before heading a little further afield to Torrence. I have been d ALL categories. I am from Orange County and I shopped several Orange County dealers before heading a little further afield to Torrence. I have been driving over 40 years and have NEVER bought a car from a dealer before. I usually buy from Ebay or second hand private party. I decided I wanted a 1 series 135i in black with tan interior. I went to one dealer in Orange County who took me to a 128i when I asked for a 135i. I said that this is not a 135i and the salesman said I didn't need the extra power! He said this because he didn't have any of the cars I was looking for. Then I went to another dealer who was very nice but the car was just too expensive for me. It was a 2012 with every bell and whistle BMW makes. SO I looked on-line and found South Bay had the car I was looking for. Salesman Stephen Gagliano answered the phone at 8:30 at night and we negotiated the price of the car right then and there! He agreed to the price I offered which was a great price for me and I got zero percent interest because it was a 2011 vehicle with only 100 miles on it. My entire 6 or so hours at the dealer went by so quickly because of the professional manner in which I was treated by everyone there. Isaac from Finance is a wonderful guy who is in the right job. He explained everything patiently and when I said I wanted this extended coverage but not that, he did not try to push me to get anything I didn't want. He answered all my questions no matter how basic they were. What a personable man he is. After leaving finance, my car had finished being detailed and the gas tank filled so I was ready for my lesson in what each knob does in the car. Stephen was again so patient and friendly. He went through every little thing with me and did not rush at all even thought the deal was made already. I was so fortunate to have him as a salesman. I felt ZERO pressure to buy and that is why I did buy (besides they had the car I wanted.) I even looked as far away as Florida to find my car. Stephen called again today, the day after my purchase to make sure all was well and if I had any questions. I did, I asked about the type of gas and Stephen advised me about the gas and said if I had any other questions, to call him anytime. What a wonderful time I had at South Bay BMW. I HIGHLY RECOMMEND this dealership to anyone wanting a pleasant car shopping experience. It really isn't that far from Orange County and the deals are worth the extra hour to drive out there. Ask for Stephen and Isaac. You cannot go wrong. I shopped the REST then I shopped the BEST at South Bay BMW. More

By far, the best car-buying experience I have ever had. These two representatives were so helpful and knowledgeable. Everyone should buy their BMWs from this dealership. These two representatives were so helpful and knowledgeable. Everyone should buy their BMWs from this dealership. More