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Smithtown Volkswagen
St James, NY
2,164 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,164 reviews
January 11, 2025
Smithtown Volkswagen has been serving my family for over 10 years. This is my 5th vehicle from them, 3 leases and 2 purchases. Highly recommend! 10 years. This is my 5th vehicle from them, 3 leases and 2 purchases. Highly recommend! More
by M.PERCONTINO5
Verified CustomerEmployees Worked With
January 10, 2025
No complaints, I’ve followed the recommendations of the Service advisors and my Tiguan is still running great with 115,00 miles on it. Service advisors and my Tiguan is still running great with 115,00 miles on it. More
by Mikeeanderson4629
January 10, 2025
Such a great experience, Smithtown Volkswagen, Noah, exceptional! Jasmine was amazing! The service department got me in and out. The service department does excellent work. I have to say all the men and exceptional! Jasmine was amazing! The service department got me in and out. The service department does excellent work. I have to say all the men and women that are at the service department are top-notch. :) More
by KRISTIN.GLAVAN
Employees Worked With
January 09, 2025
Recall work to correct driver airbag issue completed with no drama. Noah was professional and attentive. no drama. Noah was professional and attentive. More
by talladega3
January 07, 2025
Service was quick and staff friendly. I have been going to this dealership for 6 years and since the change of ownership, I have to say it's a very pleasant experience working with Noah I have been going to this dealership for 6 years and since the change of ownership, I have to say it's a very pleasant experience working with Noah Reed. More
by MY3TEEZ
January 07, 2025
Price advertised was lower than real price. The seller blamed it on the third party advertising and didn’t honor it. Real price without DMV and taxes was around $5k more than advertised. They c The seller blamed it on the third party advertising and didn’t honor it. Real price without DMV and taxes was around $5k more than advertised. They claim it’s the amount they invested in the vehicle when they got it and include office administrative charges on the breakdown. You cannot go with your bank’s pre approval as they only finance through them. You’ll get 4 credit inquiries marked on your credit with them. Once you agree to finance with them, they’ll add an insurance of $2k without asking you or making it optional. This is for parts or mechanical failures. They don’t honor the warranty on the paper by the side of the vehicle; they’ll tell you that’s wrong and they don’t have such warranty. If the seller can’t explain all these, he’ll bring the manager who is rude and loud. The manager will tell you with an attitude that he can’t adjust any of the additional charges that weren’t advertised because he needs to make a profit. More
by ortizb
Employees Worked With
Manager
