Smithtown Volkswagen

Everyone I've spoken to at Smithtown VW has always been super nice and helpful. super nice and helpful. More

The only fabulous thing about this dealership is Jasmine! I leased the worst Volkswagen ever made, over the past 3 years I have unfortunately spent more than my share of time getting my car serviced. Each ti I leased the worst Volkswagen ever made, over the past 3 years I have unfortunately spent more than my share of time getting my car serviced. Each time, Jasmine as made me feel better about my lemon of a car because she goes above and beyond for her customers. I truly would have lost my patience and mind without her! More

Jasmin Khan & all her staff members were amazing to me. Smithtown dealership service department staff members were ALL amazing to me. Great service, very friendly & detailed in notifying me on the issues Smithtown dealership service department staff members were ALL amazing to me. Great service, very friendly & detailed in notifying me on the issues my car was having. More

Justin at Smithtown VW made the experience of buying a car a seamless enjoyable process. car a seamless enjoyable process. More

My daughter's car broke down, and she needed a flatbed tow to the dealership for service. I worked with Jamie, Jasmine, & John. All very helpful. Kept me informed throughout the process and were very u tow to the dealership for service. I worked with Jamie, Jasmine, & John. All very helpful. Kept me informed throughout the process and were very understanding of the situation. They fixed the problem and got my daughter's car back ASAP. Much appreciated! Thank you! Give Jasmine a raise! More

Fast service replaced part quickly and under warranty. Easy appt scheduling on line. Nice waiting area Easy appt scheduling on line. Nice waiting area More

Kind and effective services. Patient and skillful, trustable and responsive, satisfied with all of his services. Patient and skillful, trustable and responsive, satisfied with all of his services. More

I believe that Jamie Euceda is doing the best he can when it comes to helping the customer. But there is something that is preventing 5-star service. I brought in my car for a bent rim. They did not it comes to helping the customer. But there is something that is preventing 5-star service. I brought in my car for a bent rim. They did not replace the rim, but rather sent it out to be restored. The person who restored it did not perfectly fix the wheel. It was very very bent still, and as such, I wore out the tire unevenly. I brought the car to Huntington VW, and they immediately diagnosed the problem to uneven tire wear and a bent rim. They also said I needed an alignment, which I already had done with Smithtown. So bottom line, I paid for a tire replacement, and wheel "repair" as well as an alignment, and got huge drive noise attributed to massive uneven wear. I wasted a whole business day taking it to another dealership to get a 2nd opinion, because Smithtown basically put up their hands and could not fix the problem. They were kind enough to provide me with a loaner car while they were figuring it out, which is why I credit Jamie for customer service... but the technicians are not fixing the problem. And I paid in good faith for an alignment that is literally good for nothing. Also, before this all began, I burned an ENTIRE weekend because the outsourced tire repair guy didn't deliver my wheel back, and I sat in the waiting room from open to close on a Saturday. Sorry Smithtown, I spent loads of money at this dealership on repairs, maintenance, and I bought a vehicle here... but I will sadly not be returning. More

I was completely satisfied with every part of my my new Volkswagen Atlas. There was no pressure. Everybody was accommodating and I recommend them highly!! Volkswagen Atlas. There was no pressure. Everybody was accommodating and I recommend them highly!! More

They haven't dealt with my 2025 Tiguan. I'm still waiting for parts. The car is making a lot of noises. I'm still waiting for parts. The car is making a lot of noises. More